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Issues with TRIM Upgrade to 7.33

Frequent Advisor

Issues with TRIM Upgrade to 7.33

We recently upgraded to HP TRIM 7.33 and have since had issues with the following:

 

HP TRIM stops working and Offline Records connection is lost.

 

Are these known issues with the upgrade to this version of TRIM?

Please see attached for messages.

4 REPLIES
HPE Expert

Re: Issues with TRIM Upgrade to 7.33

Hey,

 

There are a couple of known issues for Offline records and 7.33, although I had a quick look and couldn't see anything related to this issue.

 

When you upgraded, which version did you jump from? Also did you follow the upgrade process for offline records?

 

Upgrading Offline Records
It is recommended users check in their Offline Records files and folders before an upgrade to version 7.
Before upgrading to a 64-bit HP TRIM client, you must check in all documents from Offline Records to prevent data loss.
HP TRIM 7 converts an existing TRIM 6.2 Offline Records Jet database in the default location to an Offline Records database and deletes the Jet database when the user accesses Offline Records for the first time.
HP TRIM 7 does not take a backup of the Jet database, however, after a successful conversion, you will find the old copied database as trimtd.mdb.copied in the folder.
The Offline Records database is stored in the file OfflineRecords.dat in the user's data folders along with the actual Offline Records documents.
After accessing Offline Records for the first time, users should press F6 in HP TRIM to see the records. Offline Records should be in its default location.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Frequent Advisor

Re: Issues with TRIM Upgrade to 7.33

We upgraded from 7.12.1879 to 7.33.5670.  We are having so many issues with 7.33 that we are upgrading again to 7.34.5739.

Honored Contributor

Re: Issues with TRIM Upgrade to 7.33

What other issues did you find?
Frequent Advisor

Re: Issues with TRIM Upgrade to 7.33

When creating a super copy, it creates duplicate documents in Offline records.

Other random issues with users losing documents, not sure if it is 7.33 related but began after the upgrade.

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