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Keyboard shortcuts missing in HP TRIM 7.32

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Esteemed Contributor [Founder]

Keyboard shortcuts missing in HP TRIM 7.32

Hi

 

After upgrading clients to TRIM 7.3 users cannot access the keyboard shortcuts.

 

Furthermore they cannot recreate these keyboard shortcuts.

 

I have never had to worry about keyboard shortcuts before. Anyone not what is going on?

 

Josh

4 REPLIES
Advisor

Re: Keyboard shortcuts missing in HP TRIM 7.32

Hi,

 

I've just upgraded a couple of clients to 7.32 5511 and have all the default shortcut keys. I haven't tested the 64 bit client but 32 bit appears to be working as expected. I am testing as Admin so maybe its an end user issue?

 

 

Regards

 

Meg

Frequent Advisor

Re: Keyboard shortcuts missing in HP TRIM 7.32

I've found it pretty common for the keyboard shortcuts to fall off upgrading to various versions of 7.x. Doesn't seem to be a pattern as to which users are affected.

 

You need to do a "reset all" in the keyboard customise tab.

HPE Expert

Re: Keyboard shortcuts missing in HP TRIM 7.32

[ Edited ]

This isn’t unique to 7.32. One fix is to use the “Reset all” button on the Customise – Keyboard tab in the TRIM client. 

 

This issue is because the previous value left behind in the user's HKCU registry hive from an earlier version of TRIM 7 isn't replaced with a new value when upgrading the client. If you want to push out a fix for all users, here's a couple of ways to update the following registry key:

 

HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard\Accelerators

 

1. Delete the "Accelerators" value from this key in the user's registry, e.g. via a login script. When the user next starts TRIM it will automatically recreate this value with the correct settings and the keyboard shortcuts will work.


2. Export the "HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard" key from a user's machine after they've performed a "Reset all" and confirmed their shortcut keys are working, then use the exported key to replace the same key on all users' machines, e.g. via a login script.

 

Because the key is in HKCU, elevated privileges shouldn't be required to achieve this, which is why I recommend doing it via a login script.


Neil

Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of TRIM/HPRM/HPE RM/HPE CM you're using in all posts)

HPE Software Support Online (SSO): https://softwaresupport.hpe.com/
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Esteemed Contributor [Founder]

Re: Keyboard shortcuts missing in HP TRIM 7.32

Thank you Neil