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MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

Valued Contributor

MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

HPE RM 8.3.0 9088, MS Office 2010, or 2016 .. WIn 7 or Win 10 ... SQL 2012-R2

Records manager toolbar in MS Outlook Sent items - greyed out!!! ???

Hi,

This issue still remain unsolved from 8.2?

ID:QCCR2D57334 Status was updated to: Investigation Title: Outlook Integration - Sent Items Check-in Toolbar Greyed Out Products: records manager (trim) > 8.20 OS: Unspecified Created: Tue Jan 19 2016 00:00:00 GMT Last Updated: Thu Jan 21 2016 01:00:07 GMT

We are noticing that users in HPE RM 8.3 cannot check in the e-mails from their MS Outlook SENT items folder...

We need this fixed as soon as possible.

Regards

5 REPLIES
HPE Expert

Re: MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

This one is a little difficult, the functionality was removed by request of a number of customers so was implemented in RM8. 

Since then sites like yourself have requested the ability to be returned so the compromise was to add a system option in an upcoming release which can toggle this option on or off:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR2D57334

There are no plans to implement this into 8.3

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Valued Contributor

Re: MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

Thanks.

Also, if we create another folder called e.g. "Sent Items" in the SENT ITEMS and move the mails there, then the integration works OK.

regards

 

Trusted Contributor

Re: MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

People requested that the functionality allowing a user to catalogue an email from their sent items be removed?!?!?!

I'm flabbergasted. Honestly, I can't think of a reason people might want this removed...nor why HPE might thing it a good idea...please enlighten me. :)

Note for others: drag and drop works - but gives a silly error message.

This really should be 'fixed' in a patch. 

Frequent Advisor

Re: MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

I'm in the same boat Strider_1, I would love to know why.

The amout of users that got confused by this "design feature" after we upgraded to RM8.2 was ridiculous.


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Current Build: 9.0.3.353
Trusted Contributor

Re: MS Outlook Sent Items and Checki in in HPE RM 8.3 Patch 1 (9088)

We also noticed that sent items are greyed out during our testing.   For us this in not a bad thing since we do not want to catalog every sent email.  We are using rules to move emails to various folders which are integrated with RM 8.

RD

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