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MS SUrface Pro 3 Win 10 , Error with TR5 link HPE RM8.3P1

Valued Contributor

MS SUrface Pro 3 Win 10 , Error with TR5 link HPE RM8.3P1

As above, I can't open the TR5 link, old one or the new ones freshly made..?

Surface Pro 3 testing, Windows 10, MS Office 2016 .... HPE RM8.3 Patch 1

 

Anyone can give advice how to fix this?

Thanks

 

surfaceproerror.jpg

2 REPLIES
Valued Contributor

Re: MS SUrface Pro 3 Win 10 , Error with TR5 link HPE RM8.3P1

[ Edited ]

Also, shortcut keys are not functional....  Can we have shortcut keys on SURFACE PRO?

- When I right click on the tr5 link on desktop and choose SEND TO HPE Records Manager it actually does open the tr5 reference link..

 

 

Valued Contributor

Re: MS SUrface Pro 3 Win 10 , Error with TR5 link HPE RM8.3P1

I thought it must be something to do with webdrawer (not working 100% at the moment) as the TR5 link uses the webdrwer link, but then I restarted Surface Pro, logged in as ADMIN TRIM USER and then the Links (at least the new ones I made just now) works OK .. The icon is not white , but greenish (for HPE RM8.3P1)

But when i logged of and logged on as average user, (downgraded Records Manager profile) the TR5 links were not functional, not even now .

I tried to make new ones just now, still not OK for me as an average user ...

Is it the access privileges for Surface pro or something else?

Anyone?

thanks