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Print Report from TRIM slow down

Frequent Advisor

Print Report from TRIM slow down

Just recently upgraded our TRIM from 6.2.4.1236 to 6.2.5.1322

 

However we have just noticed an issue that when our admin staff need to print a report for a file onto a label the following occurs.

 

1. When they click file-Print Report, it takes a long time to open the print dialog box

2. When they go through the same tasks they did in 6.2.4 it sends to the printer and then the print has trouble with the labels.

 

There is nothing wrong with the printer as it was working before the upgrade.  Printer also has no issues from other applications for printing to labels.  Just a problem when trying to print a report from trim onto labels.

8 REPLIES
Frequent Advisor

Re: Print Report from TRIM slow down

One extra thing, we have sorted out why its not printing reports on Labels but if anyone could describe why it takes so long to open the printing dialog box when a user clicks on file print report that would be helpful.

Honored Contributor

Re: Print Report from TRIM slow down

The main thing here is that when you go to 'print', TRIM will re-run the search results used to send that list of records to the print report dialogue.

Is it possible that your users are just sending much larger print jobs this time and it is taking a while for the search to complete?

 

Try doing a record number search for a single record and send that to print report. Is it also slow?

 



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NOT A HP EMPLOYEE
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Kapish.com.au
Frequent Advisor

Re: Print Report from TRIM slow down

We completed the task on a file and then a document and both still took ages for the print dialog box to pop up.

 

Any other suggestions

Frequent Advisor

Re: Print Report from TRIM slow down

Should have also said that it occurs when printing reports from TRIM.  Their seaches have been by record number

Honored Contributor

Re: Print Report from TRIM slow down

It doesn't make sense that just Print Reports would slow down like this.

Has anything else noticeably slowed down since upgrading?

 



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NOT A HP EMPLOYEE
::::::::::::::::::::::

Kapish.com.au
Frequent Advisor

Re: Print Report from TRIM slow down

From your search results screen, right-click the record and select Send To - Print Report.


Takes around 15 seconds


The Print Report dialogue box appears.



*Nothing else appears slow.

**It only seems to be occurring on a few usres computers

HPE Expert

Re: Print Report from TRIM slow down

I saw this issue at a customer site who had a couple of corrupt report layouts. They deleted and recreated them and the delay in waiting for the Print Report window went away.

 

The way we identified the problem report layouts was to look at the workgroup server log at the time when a user did the Send To - Print Report operation. In that case there were some delays of up to 7 seconds between the GetReport statements in the WGS log (even though the statements themselves only took  20 ms or so to complete). This allowed us to identify the URI of the the report layouts causing the problem, then a simple query like SELECT rptName FROM TSREPORT where uri in (1083,1084) gave us the problem report names.

 

Neil


Neil

Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of TRIM/RM/CM you're using in all posts. At any given time, HPE are supporting approx. 30+ released versions)

HPE Software Support Online (SSO): https://softwaresupport.hpe.com/
Honored Contributor

Re: Print Report from TRIM slow down

"TRIM will re-run the search results used to send that list of records to the print report dialogue"

 

It does?  Kind of inefficient isn't it?