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TRIM user dictionary - lex folder

Occasional Advisor

TRIM user dictionary - lex folder

Hi,

 

We have a situation where our new users once set up on the system are unable to add words to their dictionary. The 'Add' button is greyed out, and un-clickable.

 

I appears that the Lex folder is not being generated when the user is first added to the system.

 

Has any one else come across this problem, or know how to fix it?

 

I should add that manually creating the Lex folder and contained files fixes the problem, but I really would like this process automated.

 

This is beginning to frustrate us, any help will be much appreciated.

1 REPLY
Valued Contributor

Re: TRIM user dictionary - lex folder

Hi,

What version of TRIM are you running and can you confirm that the user has full r/w rights to the dictionary path (also check the files in that path aren't set r/o)

 

Cheers

 

Isaac