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Trim Record type greyed out for user

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Frequent Advisor

Trim Record type greyed out for user

Currently running trim 6.2 and I setup several new record types and tested and they work fine except for one user who can see the record types ( when creating a new record in Trim) but they are greyed therefore are not able to user them . ( see pic attached ) .. I have checked and rechecked user profile security and cannot see anything different to other user who have access ....

4 REPLIES
Honored Contributor

Re: Trim Record type greyed out for user

No Attachments?

 

In the meantime, look at the access control tab in the record type properties.  Maybe they aren't authorized to use it?

 

Frequent Advisor

Re: Trim Record type greyed out for user

I will double check access controls but they are the same  as users who are not having the issue.. I have tried attaching screen shot a couple of times but does not seem to work ...

 

( do attachments have to be a certain format ? I'm trying to attach  bmp file )

Regular Advisor

Re: Trim Record type greyed out for user

How about the users' Associations?  You may need to add them to the group who are allowed access to these record types.

Frequent Advisor

Re: Trim Record type greyed out for user

I reset the user profile in windows XP and tested the Record type again and it worked fine ....