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Unable to see any records in HPRM 8.1.1

Occasional Advisor

Unable to see any records in HPRM 8.1.1

Hi

One of our HPRM 8.1. 1 Users is unable to access any record in HRPM. The login is Active, Profile Network loging is ticked, associatons are correct (e.g other users that can access the records). We have reinstalled HPRM and We are not getting any errors. When searching for any record, only gets Metadata of the record (No the properties box) - see attachment. User is unable to expand and navigate folders or access the records. Any suggestions - what am i missing?

Thank u

3 REPLIES
Honored Contributor

Re: Unable to see any records in HPRM 8.1.1

ha!

 

had this before. The user has moved the properties pane up to fill the screen.

 

so Inbeteen the blue title bar Records - number:dxxx

and the property  "Record Type"

there is a white line. if you hold the mouse over it you will get the Up and Down arrows, drag down to reveal the list.

 

Occasional Advisor

Re: Unable to see any records in HPRM 8.1.1

Great! i knew i was misisng something very small! thank u

HPE Expert

Re: Unable to see any records in HPRM 8.1.1

Nice pick up, I was looking at that for a couple of minutes wondering what was going on.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
//Add this to "OnDomLoad" event