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Workflow Templates & TRIM 7 Crashes Intermittently on Save

Frequent Advisor

Workflow Templates & TRIM 7 Crashes Intermittently on Save

* Edit: Attachment of Error Message Included

I have experienced issues with Workflow Templates crashing intermittently. I am wondering if anyone else experienced this. I have noticed it in both TRIM 6.2.4 and TRIM 7.0.1 (using this now).

Error: "HP TRIM has encountered an error and needs to close.. Do you wish to send Error Report (etc)..." resulting in the complete crashing of the TRIM Client.

I am still finding the specific circumstances this occurs in, so far:

 

  1. Create New Workflow Template
  2. Add some Subordinate Activities
  3. Try to jump up a level or 2
  4. Click Save
  5. Error appears. TRIM Crashes.
  6. This same issue doesn't always occur in this sequence (though does occur with reasonable frequency). Will add further info as it becomes clear / if anyone else has experienced this, please comment.

Environment Specifics:

 

TRIM

  • Version: 7     Build: 0.1.1486    Internal Code: 51516

Operating System

  • Windows XP Professional Service Pack 3 Build 2600

Error

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: TRIM.exe
  Application Version: 7.0.1.1486
  Application Timestamp: 4c202498
  Fault Module Name: tsjBob.dll
  Fault Module Version: 7.0.1.1486
  Fault Module Timestamp: 4c202305
  Exception Code: c0000005
  Exception Offset: 0000d5a5

10 REPLIES
Honored Contributor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

I just tried it exactly and I didn't crash - then again, I'm on Win 7 on the client workstation.

 

Does the error msg give you ANY clue?  You didn't list it all.

Frequent Advisor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

Hi TRIMGuru,

 

I have attached the start of the Error Report to the original post. I don't know if it's a coincidence, but in both of the last crashes of the TRIM Thick Client, Internet Explorer crashed straight afterwards. After that point, Windows behaves normally.

 

Thanks,

 

Kim

 

Frequent Advisor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

I recall now that I posted this message some months ago here:

 

http://h30501.www3.hp.com/t5/TRIM-Discussion-Information-News/TRIM-7-0-1-Crashing-for-Newly-Saved-Templates/m-p/3955

 

Though at this point it remains unresolved.

Honored Contributor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

Does this workstation have IE8 on it?  And if so, was it recently installed on it prior to the problems?

Frequent Advisor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

It has IE 6 on it. IE 8 has never been installed, and there are no other browsers installed.

Honored Contributor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

A similar crash scenario was found by QA and there is a Defect already listed as 'FIXED' for a future release.

CR 38207.

 

I suggest waiting for 7.1 or later to see if the Workflow editor stability has improved.

 



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Frequent Advisor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

Thanks Grundy,

 

Any further information on when TRIM 7.1 will be released (as it comes to light) would be appreciated.

 

I am anticipating that the new TRIM 7.1 version will made available for public consumption as an evaluation?

 

Honored Contributor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

Still yet to be released.

Unfortunately I can't give out any dates/times etc...

 

7.0.2 was just released, so R&D/QA will be busy on 7.1 now.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
Frequent Advisor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

Thanks for the reply.

 

Is 7.0.2 available on the general public download site as evaluation?

 

(It's not usually labelled down to the x.y.z level which is why I thought I'd just ask)

 

 

Honored Contributor

Re: Workflow Templates & TRIM 7 Crashes Intermittently on Save

It should be on the Software Update Manager site.

I know one of the support team members found it, but I don't know the exact site/location.



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NOT A HP EMPLOYEE
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INFORMOTION.com.au
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