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libeay32.dll doesn't load

Frequent Advisor

libeay32.dll doesn't load

Hi guys,


HP RM 8.1.7517 32bit client on Windows 7 64bit


Some users are experiencing some issues with drag and dropping files into TRIM. They receive the following error:


"An attempt to load the DLL 'C:\Program Files (x86) Hewlett-Packard\HP Records Manager\libeay32.dll' was unsuccessful. The appplication has failed to start because its side-by-side configuration is incorrect. please see the application event log or use the command-line sxstrace.exe tool for more detail. (0x000036b1)"


Restarts don't seem to resolve it.

Reregistering the dll doesn't seem to resolve it.

Only uninstalling and reinstalling the HPRM client seems to resolve it.


Do you have any ideas/advice/help on this problem?


Thanks in advanced

Regular Advisor

Re: libeay32.dll doesn't load

[ Edited ]

Have you tried re-installing the vcredist (VC++)  prerequisits directly locatedi in the RM8 additional installs folder. Also check ifthere are duplicate versions of the vc++ libraries installed on the cient PC.


Or try regsvr32 libeay32.dll from cd \windows\syswow64

**My opinions are my own personal opinions.
Frequent Advisor

Re: libeay32.dll doesn't load

Hi Ralf_Wegener,


Thank you for your help


Ok, the uninstall and reinstall vcredist_x86 works from my end.


Is there any solution than uninstall and then reinstall?


Thanks in advanced

//Add this to "OnDomLoad" event