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тАО07-03-2001 04:00 PM
тАО07-03-2001 04:00 PM
Upgrade of modems to 5.2.8
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тАО07-04-2001 04:00 PM
тАО07-04-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
1) Are these quad or octal modems?
2) What stat does the Compaq Manager say they are in? (Idle, Busy or Boot)
3) Can he direct connect and issue commands to the modem through the Compaq Manager?
4) Under the Compaq Manager --View--Modem--Main Code does it display 5.2.8
5) Does the connection manager indicate the modems are in boot mode.
Bob
Compaq NA CSC
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тАО07-05-2001 04:00 PM
тАО07-05-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
Octal
2) What stat does the Compaq Manager say they are in? (Idle, Busy or Boot)
3) Can he direct connect and issue commands to the modem through the Compaq Manager?
4) Under the Compaq Manager --View--Modem--Main Code does it display 5.2.8
5) Does the connection manager indicate the modems are in boot mode.
I run Linux systems and am connecting through a DTE Cable and a comm program individually through each modem. The first half I was able to issue AT commands etc and each upgrade went smoothly. I was put on another project halfway through and I did not even touch anything during the time I was away. When I sat down and connected to the next modem in line (which had been hooked up and ready to go since I stopped) I could not issue and AT commands or get any type of echo back on what I was typing in.
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тАО07-05-2001 04:00 PM
тАО07-05-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
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тАО07-05-2001 04:00 PM
тАО07-05-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
The COMPAQ Manager software is only used to setup, monitor and control the CM 4000 box. Provides graphical displays and controls programming the modems and performing the upgrades all through the serial line port of the CM 4000.
However, if you are not doing this, then are able to communicate with each modem using some form of a terminal emulatorl?
To verify each modems capability to react correctly, issue the command to one of the failed modems: AT^V
If normal, it should return someting of the form: Bootstrap Version x.y
If only the main code is defective, you should see the message: Boot OK. Which means it may then be reprogrammed.
If you get neither message, then what technique or method was used to upgrade the firmware using a LINUX?
There are restrictions that the data stream for each upload must contain ONLY the data in the firmware file, as it is transferred directly into the chips. Any other embedded characters (xon / xoff flow control, translation, timing delays etc. will all cause problems.)
Bob
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тАО07-10-2001 04:00 PM
тАО07-10-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
Initializing...
Upgrade Started.
8K burned.
16K burned.
Modem 1F failed: cannot find the S record.
All selected modems failed!
Initializing...
Upgrade Started.
8K burned.
Modem 2B failed while sending a packet.
All selected modems failed!
Initializing...
Upgrade Started.
8K burned.
Modem 4G failed while sending a packet.
All selected modems failed!
I cannot do a DC connect as the only option available on right click is RESET.
Any advice on where to go from here.
Thanks
George
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тАО07-11-2001 04:00 PM
тАО07-11-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
Here 's a pointer to a manual version of doing a CM4000 firmware upgrade.
http://www.compaq.com/support/techpubs/techtips/Microcom4000_flash.html
What is the part number and serial number of some of the modem cards seem to be failing the upgrade?
Also, in your last message you mentioned attempting a DC Connect. If your not using COMPAQ Manager, how were you attempting a DC Connect??
If might be best at this point to email us directly at:
microcom-support@compaq.com
Are you located anywhere in the North America, East Coast Time Zone, m-f 9 am to 5 pm ? Call us at: 800-652-6672, then select the following menu options: 2, 3, 1 then 1851 and provice this call number: C010705-549
Bob
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тАО07-12-2001 04:00 PM
тАО07-12-2001 04:00 PM
Re: Upgrade of modems to 5.2.8
Bob E
COMPAQ NA CSC