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FAQ - Private Messenger

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Warren_Admin
Community Manager

FAQ - Private Messenger

What is the Private Messenger?

Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

Capture8.PNGTo use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox.

How do I send a private message?

To send a private message:

  • Sign in to the community
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • Click "Compose New Message"
  • Enter the recipient's screen name in the "Send to" field

Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.

  • Enter the subject for the message in the "Message Subject" field
  • Type your message into the Message Body editor
  • Click "Send"

You can look for the messages you've sent in the Sent Messages tab.

How do I read a private message?

To read a private message:

  • Sign in to the community.
  • If you have any new messages, you'll see the number of unread messages next to the envelope icon
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • To read a message, click the message subject
  • To reply to a message, click Reply. Type the reply and click "Send"

How do I reply to a private message?

To reply to a private message:

  • Sign in to the community
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • To read a message, click the message subject
  • To reply to a message, click "Reply"
  • The recipient and subject are automatically entered for you, but you can edit them
  • Type the reply in the Message Body editor
  • Click "Send"

How do I delete a private message?

You can delete messages one at a time as you read them, or in bulk from your Inbox.

To delete a private message:

  • Sign in to the community
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • To delete several messages at once, click the check box for each message you want to delete
  • Click Message Options > Delete Checked
  • To read and delete a message, click the message subject from the Inbox
  • Click "Delete Message"

How do I see private messages I've sent to others?

To see the private messages you've sent:

  • Sign in to the community
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • Click "Sent Messages"

What is my Friends List and how do I add people?

Your Friends List is a way to create your own community within a community.

Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

To add people to your Friends List:

  • Sign in to the community
  • Click the user name of a friend to see the friend's About user name page
  • In the Contact field, click "Add user name to Friends"

What is my Ignore Users List and how do I add users to it?

Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

To add someone to your Ignored Users list:

  • Sign in to the community
  • Click the message count or envelope icon to go to your Private Messages Inbox
  • Click a message from the user you want to ignore and click Ignore user name

To remove someone from your Ignored Users list:

  • Sign in to the community
  • Click Ignored Users to see the list
  • Click Remove from Ignored list to begin receiving messages from this user again

You can also search for community members and add them to your Ignored Users list.

How do I search for a user?

  • On any page, enter a user name in the Search field
  • Choose Users and click "Search"
  • In the Search Results, click the user's screen name
  • Click "Ignore user" in the Contact field

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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