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09-14-2016 02:11 PM
09-14-2016 02:11 PM
Hello,
I have an MSR3024 router into which I've just installed a JG738A ethernet/SFP combo SIC.
This module isn't recognized by the chassis upon re-applying power.
I'm a relative newb to Comware. Are there add'l steps required to make this interface addressable/usable?
TIA!
Solved! Go to Solution.
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09-14-2016 02:49 PM - edited 09-14-2016 02:51 PM
09-14-2016 02:49 PM - edited 09-14-2016 02:51 PM
Re: Gigabit ethernet/SFP combo SIC not recognized in chassis
Is your HPE MSR3024 running Comware 7.10 version E0104 (January 2014) or an older version?
Support for HPE FlexNetwork MSR 1-port GbE Combo SIC Module (JG738A) was added with the release of (and so after) that software version.
The very first step should always be: verify the running software version and try to keep the device software updated...this means that - actually - your MSR3024 should run the current Comware 7.10 version R0306P12 (April 2016).
I'm not an HPE Employee
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09-14-2016 02:52 PM
09-14-2016 02:52 PM
Re: Gigabit ethernet/SFP combo SIC not recognized in chassis
Hi Parnassus,
Yes, the unit arrived out of the box at HP Comware Software, Version 7.1.059, Release 0304P15 dated 11/15, so I don't think this would be the issue.
Thanks for the heads-up.
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09-14-2016 03:45 PM
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09-15-2016 06:10 AM
09-15-2016 06:10 AM
Re: Gigabit ethernet/SFP combo SIC not recognized in chassis
Good catch...and good to know! Thanks for sharing.
I'm not an HPE Employee