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HP 12518 ISSUE WITH LOSS PACKET NEED TO REBOOT CHASSIS

Adriano-Pellegr
Occasional Advisor

HP 12518 ISSUE WITH LOSS PACKET NEED TO REBOOT CHASSIS

Dear All,

 

       I´m having an issue with ou HP 12500 (HP 12518) Chassis JF430C. Sometimes the response time of the network begins to increase a lot and begins to loss packet between any vlans. I.E even If i try to ping (imcp) from one host to another host loss at lest 80% of the packs.  

 

     There are no log messages about this issue, no warning, just starting to loss and to work around this problem i need to reboot the chassis with the command "reboot chassis 1'.  I have 2 HP12500 with IRF.

 

     The version of the software is: 

 

HP Comware Software, Version 7.1.045, Release 7328P01
Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P.
HP 12518 uptime is 14 weeks, 6 days, 7 hours, 48 minutes
Last reboot reason : User reboot
Boot image: cfa0:/12500-cmw710-boot-r7328p01.bin
Boot image version: 7.1.045P14, Release 7328P01
Compiled Mar 07 2014 18:50:59
System image: cfa0:/12500-cmw710-system-r7328p01.bin
System image version: 7.1.045, Release 7328P01
Compiled Mar 07 2014 18:51:14

 

Can anyone gave me a tip in order to fix this problem?  Could be a bug of this software version? or anything else.  I send the log to the HP support but no misconfiguration or another thing was there.

 

Thanks for the help.

 

Adriano

3 REPLIES
Vince-Whirlwind
Honored Contributor

Re: HP 12518 ISSUE WITH LOSS PACKET NEED TO REBOOT CHASSIS

Increase your logging level so you get more detail.

Monitor CPU & memory usage.

Apachez-
Trusted Contributor

Re: HP 12518 ISSUE WITH LOSS PACKET NEED TO REBOOT CHASSIS

Always when I encounter odd bugs/behaviour I make sure to first put in the latest firmware (and reboot) to see if that fixes anything.

 

Currently the latest available firmware for HP 12518) Chassis JF430C is 12500_7.10.R7374 available from https://h10145.www1.hp.com/Downloads/SoftwareReleases.aspx?ProductNumber=JF430C&lang=en&cc=us&prodSeriesId=4177453

 

Also a minute or so after your reboot I would do a "display diagnostic-information" and save for later to be compared with a "display diagnostic-information" once the problem encounters (and you manage to login to the device to perform this task) - this would be helpful once you file that as a bugreport towards HP support.

Adriano-Pellegr
Occasional Advisor

Re: HP 12518 ISSUE WITH LOSS PACKET NEED TO REBOOT CHASSIS

Thanks for the tips..  I´m cheking with my local support in order to upgrade the firmware version and compare with the last disgnostic file.

 

Thks