HP3100 Extended bootrom not available - option ctrl+B

[pattap]

One of our 3100s has been rebooted and it didn't come back up, it keeps looping as seen below, 

Starting......
Press Ctrl+D to access BASIC BOOT MENU
Press Ctrl+T to start memory test

************************************************************************
* *
* HPE A3100-24-PoE v2 EI Switch BOOTROM, Version 127 *
* *
************************************************************************
Copyright (c) 2010-2016 Hewlett Packard Enterprise Development LP

Creation Date : Jan 11 2016,15:03:22
CPU Clock Speed : 200MHz
Memory Size : 128MB
Flash Size : 16MB
CPLD Version : 003
PCB Version : Ver.A
Mac Address : Private Info Erased

Starting......
Press Ctrl+D to access BASIC BOOT MENU
Press Ctrl+T to start memory test

----------------------------------------------------------------------------------

when I go to basic boot menu:

BASIC BOOT MENU

1. Update full BootRom
2. Update extended BootRom
3. Update basic BootRom
4. Boot extended BootRom
0. Reboot
Ctrl+U: Access BASIC-ASSISTANT MENU

going for option 4:

Enter your choice(0-4): 4
Booting extended BootRom..
The extended BootRom is self-decompressing..........................Done!

************************************************************************
* *
* HPE A3100-24-PoE v2 EI Switch BOOTROM, Version 127 *
* *
************************************************************************
Copyright (c) 2010-2016 Hewlett Packard Enterprise Development LP

Creation Date : Jan 11 2016,15:03:22
CPU Clock Speed : 200MHz
Memory Size : 128MB
Flash Size : 16MB
CPLD Version : 003
PCB Version : Ver.A
Mac Address :Private Info Erased

Starting......
Press Ctrl+D to access BASIC BOOT MENU
Press Ctrl+T to start memory test

extended bootrom still not available

I've tried luck with updating bootrom as per the below but it didn't seem to change much:

BASIC BOOT MENU

1. Update full BootRom
2. Update extended BootRom
3. Update basic BootRom
4. Boot extended BootRom
0. Reboot
Ctrl+U: Access BASIC-ASSISTANT MENU

Enter your choice(0-4): 1

Please select your download baudrate:
1.* 9600
2. 19200
3. 38400
4. 57600
5. 115200
0. Return to boot menu

Enter your choice(0-5): 5
Download baudrate is 115200 bps
Please change the terminal's baudrate to 115200 bps and select XMODEM protocol
Press enter key when ready
Now please start transfer file with XMODEM protocol
If you want to exit, Press <Ctrl+X>
Loading ...CCCDone!
Will you Update Basic BootRom? (Y/N):Y
Updating Basic BootRom.........Done!
Updating extended BootRom? (Y/N):Y
Updating extended BootRom.........Done!
Please change the terminal's baudrate to 9600 bps.
Press enter key when ready

BASIC BOOT MENU

1. Update full BootRom
2. Update extended BootRom
3. Update basic BootRom
4. Boot extended BootRom
0. Reboot

Any ideas? 

[Ian Vaughan]

Howdy,

I wouldn't carry on trying to fix if you are getting into bootrom and alike. I would take the serial number off the back and log a support call based upon the lifetime warranty. 3100 v2 is a pretty recent switch so as long as you are the first registered owner you should have entitlement...

Even if some of the magic smoke has escaped you should get another one posted out to you.

Qualify the issue with support / warranty through the portal and see how you get on.

Always best to register your products in case you got a free introductory uplift to a "support" entitlement rather than a "warranty" entitlement with your switch purchase.

"Support" will talk to you at weekends whereas Product Warranty is an office hours function. :-)

Ta

Ian

[parnassus]

Are you trying to transfer the latest - say the A3100V2-CM520-R5213P02.bin (that's for the JD313B I suppose you have) - software image (which includes the Boot ROM image)?

[pattap]

Ian, yes the switch can be replaced, no problem here, it's a brand new kit. It's more about getting myself familirized with this kind of situations.

and yes I was trying to put the newest software on it. A3100V2-CMW520-R5213P02.bin

to be honest I haven't gone through release notes to see whether you need to follow a specific upgrade path, will check on Monday 

[pattap]

a quick update

I was just about to get some outputs for HP needed to RMA the switch and all of a sudden it booted to extended bootrom, I've erased the flash and copied the new software, so far so good, the switch boots with no problems - magic!