Slot 4 Save next configuration file failed

[declan2777]

Hi there,

I have noticed that when I am saving config in a stack that Slot 4 fails "Validating file. Please wait...
Saved the current configuration to mainboard device successfully.
Slot 2:
Save next configuration file successfully.
Slot 3:
Save next configuration file successfully.
Slot 4:
Save next configuration file failed.
Failed to save the current configuration"

I have noticed from below output that slot 4 is missing sections in directory;

<SW-JR-DLAKE-STK-01>dir slot4#flash:/
Directory of slot4#flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:32:40 diagfile
3 drw- - Jan 01 2001 00:14:06 license
4 drw- - Jan 02 2001 00:07:32 logfile
5 drw- - Jan 01 2001 00:32:40 seclog

3710740 KB total (3581384 KB free)

<SW-JR-DLAKE-STK-01>dir slot3#flash:/
Directory of slot3#flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:46:06 diagfile
3 -rw- 735 Mar 25 2001 03:02:23 hostkey
4 -rw- 2207 Mar 04 2001 06:48:02 ifindex.dat
5 drw- - Jan 01 2001 00:14:10 license
6 drw- - Jan 01 2001 00:21:24 logfile
7 drw- - Mar 25 2001 03:02:23 pki
8 drw- - Jan 01 2001 00:46:06 seclog
9 -rw- 591 Mar 25 2001 03:02:23 serverkey
10 -rw- 27558 Aug 25 2001 00:58:22 startup.cfg
11 -rw- 535766 Aug 25 2001 00:58:23 startup.mdb
12 drw- - Jan 01 2001 00:14:18 versionInfo

3710740 KB total (3581276 KB free)

<SW-JR-DLAKE-STK-01>dir slot2#flash:/
Directory of slot2#flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:37:48 diagfile
3 -rw- 735 Mar 31 2001 02:12:19 hostkey
4 -rw- 2015 Mar 25 2001 00:12:58 ifindex.dat
5 drw- - Jan 01 2001 00:14:24 license
6 drw- - Jan 01 2001 01:08:48 logfile
7 drw- - Mar 31 2001 02:12:18 pki
8 drw- - Jan 01 2001 00:37:48 seclog
9 -rw- 591 Mar 31 2001 02:12:19 serverkey
10 -rw- 27558 Aug 25 2001 00:58:22 startup.cfg
11 -rw- 535766 Aug 25 2001 00:58:22 startup.mdb
12 drw- - Jan 01 2001 00:14:32 versionInfo

3710740 KB total (3581224 KB free)

<SW-JR-DLAKE-STK-01>dir slot1#flash:/
Directory of flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:41:36 diagfile
3 -rw- 735 Mar 31 2001 01:28:40 hostkey
4 -rw- 8796 Aug 25 2001 00:58:20 ifindex.dat
5 drw- - Jan 01 2001 00:14:14 license
6 drw- - Jan 02 2001 00:08:30 logfile
7 drw- - Mar 31 2001 01:28:39 pki
8 drw- - Jan 01 2001 00:41:36 seclog
9 -rw- 591 Mar 31 2001 01:28:40 serverkey
10 -rw- 27558 Aug 25 2001 00:58:22 startup.cfg
11 -rw- 535766 Aug 25 2001 00:58:22 startup.mdb
12 drw- - Jan 01 2001 00:14:22 versionInfo

Any help on how to fix this is much appreciated

[akg7]

Hello,

What is the 'display irf' output?

I am not seeing 'startup.cfg' in slot 4 flash.

Anything was deleted recently?

Please check recycle-bin, what is inside that?

Also console to slot 4 and try to 'save force' from there.

Thanks!

[declan2777]

Hi there I do not see anything in the recycle bin,

Here is the output of everything below.. This is strange no? Any deas welcomed!!

SW--STK-01>dis irf co
MemberID NewID IRF-Port1 IRF-Port2
1 1 HundredGigE1/3/1 HundredGigE1/3/3
HundredGigE1/3/2 HundredGigE1/3/4
2 2 HundredGigE2/3/3 HundredGigE2/3/1
HundredGigE2/3/4 HundredGigE2/3/2
3 3 HundredGigE3/3/1 HundredGigE3/3/3
HundredGigE3/3/2 HundredGigE3/3/4
4 4 HundredGigE4/3/3 HundredGigE4/3/1
HundredGigE4/3/4 HundredGigE4/3/2
<SW--STK-01>save for
Validating file. Please wait...
Saved the current configuration to mainboard device successfully.
Slot 2:
Save next configuration file successfully.
Slot 3:
Save next configuration file successfully.
Slot 4:
Save next configuration file failed.
Failed to save the current configuration.
<SW--STK-01>dis irf
MemberID Role Priority CPU-Mac Description
*1 Master 32 00e0-fc0f-8c02 SW--STK-N07-1
2 Standby 30 00e0-fc0f-8c03 SW-JR--SKT-Q07-2
3 Standby 28 00e0-fc0f-8c04 SW-JR--STK-Q05-3
+4 Standby 26 00e0-fc0f-8c05 SW-JR--STK-N05-4
--------------------------------------------------
* indicates the device is the master.
+ indicates the device through which the user logs in.

The bridge MAC of the IRF is: 4cae-a3e7-f018
Auto upgrade : yes
Mac persistent : 12 min
Domain ID : 0
<SW-STK-01>di
<SW-STK-01>dir?
dir Display files and directories on the storage media

<SW--STK-01>dir ?
/all Display all files and directories in the current directory
/all-filesystems Display the files and directories in the root directories of
all storage media
> Redirect it to a file
>> Redirect it to a file in append mode
STRING [drive][path][file name]
flash: Device name
slot1#flash: Device name
slot2#flash: Device name
slot3#flash: Device name
slot4#flash: Device name
| Matching output
<cr>

<SW--STK-01>dir /all
Directory of flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:41:36 diagfile
3 -rw- 735 Mar 31 2001 01:28:40 hostkey
4 -rw- 8796 Aug 25 2001 23:07:45 ifindex.dat
5 drw- - Jan 01 2001 00:14:14 license
6 drw- - Jan 02 2001 00:08:30 logfile
7 drw- - Mar 31 2001 01:28:39 pki
8 drw- - Jan 01 2001 00:41:36 seclog
9 -rw- 591 Mar 31 2001 01:28:40 serverkey
10 -rw- 27558 Aug 25 2001 23:07:47 startup.cfg
11 -rw- 535766 Aug 25 2001 23:07:47 startup.mdb
12 drw- - Jan 01 2001 00:14:22 versionInfo
13 -rwh 20 Mar 31 2001 02:12:15 .snmpboots

3710740 KB total (3581020 KB free)

<SW--STK-01>dir /all ?
/all-filesystems Display the files and directories in the root directories of
all storage media
> Redirect it to a file
>> Redirect it to a file in append mode
STRING [drive][path][file name]
flash: Device name
slot1#flash: Device name
slot2#flash: Device name
slot3#flash: Device name
slot4#flash: Device name
| Matching output
<cr>

<SW--STK-01>dir /all slot4
<SW--STK-01>dir /all slot4#flash:/ ?
> Redirect it to a file
>> Redirect it to a file in append mode
| Matching output
<cr>

<SW--STK-01>dir /all slot4#flash:/
Directory of slot4#flash:
0 -rw- 18759680 Jun 10 2019 11:00:00 5945-cmw710-boot-r6555p01.bin
1 -rw- 113064960 Jun 10 2019 11:00:00 5945-cmw710-system-r6555p01.bin
2 drw- - Jan 01 2001 00:32:40 diagfile
3 drw- - Jan 01 2001 00:14:06 license
4 drw- - Jan 02 2001 00:07:32 logfile
5 drw- - Jan 01 2001 00:32:40 seclog

3710740 KB total (3581384 KB free)

<SW--STK-01>

[akg7]

Hello,

Can you console slot 4 and try to save config from there? If you will get error from there then there might be issue wih slot 4 hardware.

Check recycle-bin of slot 4.

Thanks!

[declan2777]

Hi there,

No that didnt work saveing from switch 4!! How do I check recyce bin in slot 4?
I done a dir / all and cannot see anything in closed brackets etc (hopefully file deleted) How do I get this fixed as it looks like there is no config file or more files on slot 4 (switch).

Any help much appreciated

[akg7]

Hello,

What is the software version on device?

What are you seeing into logbuffer?

Can you extract diagfile.log and logfile.log from slot4 flash?

Steps to collect:

Console slot 4 and go to directory:

1. cd diagfile2. <hpe>logfile save
3. <HPE>diagnostic-logfile save
4. <HPE>cd diagfile
5. <HPE>more <file name>   -->Log the session
6. <HPE>cd ..
7. <HPE>cd logfile
8. <HPE>more <file name>   -->Log the session

Thanks!

[akg7]

Hello,

HPE is awaiting your response. Please confirm status of your query.

Thanks!

[declan2777 · Accepted solution]

Hi there,

The issue was resolved by rebooting the stack.  Once it was rebooted the files saved fine in each slot. Thanks so much for all your help with this.