8760 (3CRWE876075) Firmware

[e-stonehinge]

My AP 8760 will fail to connect to wireless computers every so often ( twice in last two days). Rebooting the device will fix the problem. I would like to upgrade the firmware to a newer version. There are versions available through the HP website https://h10145.www1.hp.com/downloads/SoftwareReleases.aspx?ProductNumber=JD016A&lang=en&cc=us&prodSeriesId=4177543 

I tried to download the drivers but when i open the copies from 3com website they are in a form of an image (img).  How do I convert them to .bin file so that I can upgrade to newer firmware?

Also i notice there are no files with the _sh designation that is mentioned in the pdf documentation. Is this a problem?

[christ_briere]

At least, I,m not the only one who have problem with this router. We have two, and the two are doing the same thing.

It does not work when upgrading when it's a .img? I think it works, since I upgraded mine a few months ago to the 2.2.19 ! For the sh, I know there is one, but I'm not sure about that file..

By the way, I'm using your topic since I have the same issu, I wish it's okay :) there is a newer one but it's 2.2.4 (date says 2007)  and 2.2.19 says it's 2006...

[e-stonehinge]

HP lists V2.2.4 as the latest firmware, However;
From the original 3Com site the latest firmware is:

V2.2.19
15 Apr 2008 2.2.19 2.39 MB

Site is:

http://www.3com.com/products/en_US/result.jsp?selected=all&sort=effdt&order=desc&sku=3CRWE876075

Also release notes mention the same date:

http://support.3com.com/documents/wireless/3CRWE876075/3CRWE876075_V2_2_19_Release_Notes.pdf

[e-stonehinge]

For some reason my router rejected the img file. Maybe I need to download it again. 

But, I see you have already loaded the V2.2.19 version and are still having the same issue.

Have you seen anything in the log file to show a problem.

I have not seen anything that gives me a hint at the solution.

[christ_briere]

Well, I have the same problem on other firmware, and on the 2.2.19!

I saw nothing from the log, but I'm working on it. I tried different setup: WPA, WEP, AES, TKIP Only B, Only G, different channels..

Same problem, WiFi works, then you stay connected but no internet, you reboot the access point, and it's working for a short time (never more than 1 day or 2 :S

I have a Home router that is working better at home :smileysurprised:

I'll post results if I get some, to keep you informed, I thought I was the only one having this problem :S

[BradRodgers]

I've been having the same problems described here.  I found a KB article describing what I'm experiencing and how to fix it here:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4177543&prodTypeId=12883&objectID=c02601612

EXCEPT the article is based on firmware NEWER that what I can find for download and I cannot implement the last step which is to enable proxy-arp on the ethernet interface.

I'm running firmware 2.2.19.  Would anyone by any chance have firmware 2.2.29, 2.2.30, or 2.2.31 they could share?

[Saif]

can i convert this WLAN AP to WLAN Router?

[e-stonehinge]

I opened a technical support case by email.

http://www.hp.com/country/us/en/contact_us.html

Use the link::

"U.S. e-mail options for:"

"Technical support after you buy"

I used the information:

Product category     Access Points
Product     JD016A HP A8760 Dual Radio 802.11a/b/g AP
Serial number   
Software version   
 
Please describe the problem you are experiencing

I am looking for the firmware mentioned in http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4177543&prodTypeId=12883&objectID=c02601612 SoftwareFirmware Version:

Version 2.2.29

Version 2.2.30

Version 2.2.31

Troubleshooting steps taken

Looked on website for firmware upgrades. only older versions are listed.

I got a temporary link to Version 2.2.31. and loaded it on my AP.

So far no one has lost connection and I have not done any of the fix's listed in

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4177543&prodTypeId=12883&objectID=c02601612

[e-stonehinge]

It has been some time now and the problem is back! Users are loosing connection to the AP.

I am now applying the fix's listed in

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

[AngelSantos]

I'm using the version of firmware v2.2.33_1_ww and I'm facing a problem like this.

I have two 3Com 8760 access poits in here company and every day I have to restart the two access points. The clients can authenticate, but not receive IP from DHCP.

In both there are two access points VAPS configured with VLAN ID different:
VAP1: authentication WPA Pre-shared Key - WPA2
VAP2: WPA authentication over 802.1x - WPA2 (RADIUS)

Someone is having this problem?
I ask for help because I've opened a support call at HP and so far failed to give me a diagnosis.