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Re: Decked out or dud? Nutanix can now assimilate Cisco servers

WhitneyGarcia

Hi Chuck,

You’re right, separate HW & SW support contracts aren’t new, but it does add risk for customers when the outage is not clearly the fault of either layers. Support for both hardware and software on the HPE Hyper Converged platform is not separate, they are both succinctly combined into single support contract which provides a much improved experience for customers. HPE also tests and validates many of the software layers in our Hyper Converged platforms ourselves and trains over 1,200 service professionals who can answer all these types of support calls for the SW vendors – which again makes for an improved customer experience. I’m not aware that Cisco has any support professionals who are trained to provide front-line support for Nutanix, nor does Cisco pro-actively test their hardware to add their equipment to the Nutanix HCL. HPE does both for the full software layers in our Hyper Converged portfolio.

 

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WhitneyGarcia

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Chuck Simmons

I doubt the majority of sofware that runs on HP servers has any kind of JOINT support agreement between the companies.  SW & HW support being separate isnt new or out of the ordinary.  As for how it plays out, check your own HCL for VMW or HPE vSAN ready nodes. Is this somehow different? 

WhitneyGarcia

Hi Chuck,

You’re right, separate HW & SW support contracts aren’t new, but it does add risk for customers when the outage is not clearly the fault of either layers. Support for both hardware and software on the HPE Hyper Converged platform is not separate, they are both succinctly combined into single support contract which provides a much improved experience for customers. HPE also tests and validates many of the software layers in our Hyper Converged platforms ourselves and trains over 1,200 service professionals who can answer all these types of support calls for the SW vendors – which again makes for an improved customer experience. I’m not aware that Cisco has any support professionals who are trained to provide front-line support for Nutanix, nor does Cisco pro-actively test their hardware to add their equipment to the Nutanix HCL. HPE does both for the full software layers in our Hyper Converged portfolio.

 

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