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How to get notified when an SR/ER is fixed

Cheryl Griffin
Honored Contributor

How to get notified when an SR/ER is fixed

HP has a service that will send you notification when a SR/ER has been addressed.

You need to get in touch with a HP Support Person who can enter your information into the SR Notify Database.

Required entries are:
SR/ER #
Your Name
Company Name
Your Email Address

Get in touch with a support person by logging a Support Case, or using Web Collaboration.

Web Collaboration:
This is a new tool. If you have access to the Knowledge Base, look for the Web Collab icon. Currently this tool is staffed by engineers who can help in the system admin and networking areas. (For instance if you have a question about Omniback or C++, you would be better served by logging a support case.) As the use of this tool grows, we'll add more areas of support.

Web Collab allows you to immediately chat with a support person.

Cheryl Griffin



"Downtime is a Crime."
2 REPLIES
harry d brown jr
Honored Contributor

Re: How to get notified when an SR/ER is fixed

Cheryl,

You mean I don't have to stare out my window waiting for the right smoke signals anymore?

Can we have multiple email addresses separated by semicolons or commas??

live free or die
harry
Live Free or Die
Cheryl Griffin
Honored Contributor

Re: How to get notified when an SR/ER is fixed

Harry,
You can certainly submit it with multiple email addresses. No problem.

Cheryl
"Downtime is a Crime."