Printer issue

[Nagaraj Dandeboyina_1]

HI,
we see the job leaving into the UNIX queue. We then see the Unix queue emptying. I see packets arriving on the print server by looking at the web console but the bits and bytes don't come out on to the paper.

Where to check? How the print is going?

Pl suggest?

Thanks.
-Nag

[john korterman]

Hi,
can you stop the print queue in question on the print server and then check if the jobs are piling up there? In particular, check if their size is >0 on arrival.

regards,
John K.

[Michael Schulte zur Sur]

Hi,

what kind of printserver is it and how is the printer defined. Have you tried a ftp directly to the printer?

greetings,

Michael

[Nagaraj Dandeboyina_1]

I disabled printer and fired print job,I can see the size in bytes.But still printout is not coming.

[john korterman]

Hi,
you mean that you can actually see the job on the print server with a size >0?
If you enable the printer, what happens with the printer job?

regards,
John K.

[Nagaraj Dandeboyina_1]

I have no clue to where that job is going? Where can I check?

[Bruno Ganino]

Check with lpstat -t command and see device and request destination.
All is enabled ?

You can also remove and re-install with lpadmin command.

Bruno

[Thierry Poels_1]

Hi,

while printing do you see anything on the printer display?

what type of printer?
how connected? LANbox (which?) or network?

regards,
Thierry.

[john korterman]

Hi,
it sounds to me as a printer server issue. Can you print to the printer in question from somewhere else and does the job appear likewise in the printer queue on the print server?

regards,
John K.

[doug mielke]

If the jobs leave the unix queue sucessfully, it will be hard to use any unix tools to find them.

If the printer has an IP address, you could use jetadmin / hppi and configure direct printing. ( use another printer name if you want to just test the printer,) but if it works, it could be your solution.