WHEN YOU POST A QUESTION ---

[Paula J Frazer-Campbell]

Hi To all.

Guys/Gals
When you post a question on the forum please give as much information as possible, as on many occasions the person trying to help has to request this information in order to help.


Things like :-

1. Model.
2. OS.
3. Patch level.
4. What a script is trying to do.
5. The errors being received.
6. There is no rule six
7. A copy of a script.
7. Etc
8. Etc
9. In order to aqvoid confusion everyone will be called Bruce.

The more info you give the quicker the forumers can help you.

;^)

Paula

[Bill McNAMARA_1]

but that means that the first person to read it will get the answer! That's no fun.
We can't then guess the answer.

Later,
Bill

[Paula J Frazer-Campbell]

Bill

I know guessing what OS,what server - etc was part of the fun, but I only trying to help.

Please don't shoot the messenger.


;-)


Paula

[Pete Randall]

Bang!

[James R. Ferguson]

Hi Paula:

I believe Patrick Wallek's Forums Etiquette document obtainable from the ITRC Forums home page, covers this well:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x022718276953d61190040090279cd0f9,00.html

The proverbial problem is leading the equine species to the source of oxidized hydrogen.

Regards!

...JRF...

[Denver Osborn]

Well said Paula... err.. I mean Bruce. This info could help a great deal when troubleshooting.

-Bruce ;)

[Ravi_8]

Bill

HP support center will ask the same whenever we log a call {like Sr#, model, OS, log files.... :-)}

[Patrick Wallek]

I agree 110% Paula!!!!!!

[Paula J Frazer-Campbell]

James

If you lead them enough times maybe one day they might remember.


Paula

[Martin Johnson]

What about modifying the forums to prompt for the information, like the ITRC does?


Marty