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printer disabled

Tong Hu
Advisor

printer disabled

we have some printers get disabled once a while. Don't understand why it is happening.
6 REPLIES
federico_3
Honored Contributor
Tong Hu
Advisor

Re: printer disabled

It doesn't say how to fix this problem.
Tommy Brown
Respected Contributor

Re: printer disabled

Tong,
Do these printers stop all at the same time or do they go down individually? Can you provide some more info?.
Thanks,
Tommy
I may be slow, but I get there !
MANOJ SRIVASTAVA
Honored Contributor

Re: printer disabled

Hi Tong

Try this link

:http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0x2a88e7e60861d511abcd0090277a778c,00.html

Also in case you can put more inputs as to whether the printers are on netwrok etc , may be we can debug further.

Manoj Srivastava
Balasiu Dan
Advisor

Re: printer disabled

Hi!

i know this problem too. I observed that this
happens when the communication between printer
and print spooler is affected: for ex. paper jam on printer, printer offline, printer lost link to the LAN,...

dan
Tong Hu
Advisor

Re: printer disabled

The priner is in the network. It is disabled individual, not all the printers are disabled.