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Re: 7 goals for taking business and IT risk out of your chanage management process

chuck_darst

Myles,

 

Good post. I agree with everything you've noted, but I have something to add.

 

A very basic one to start with, appropriate CI's need to be under an adequet change management process. Lots of major disruptions occur when the change management process is bypassed for whatever reason. The Amazon Christmas Eve outage is another example of a change gone bad that didn't go through a change management process - http://www.informationweek.com/cloud-computing/infrastructure/amazons-dec-24th-outage-a-closer-look/240145533.

 

I then like #2 on impact assessments for larger and more complex environments. We continue to see major disruptions occuring when change impact crosses organizational or logical boundaries and the impact not sufficiently understood.

 

Chuck Darst

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Myles,

 

Good post. I agree with everything you've noted, but I have something to add.

 

A very basic one to start with, appropriate CI's need to be under an adequet change management process. Lots of major disruptions occur when the change management process is bypassed for whatever reason. The Amazon Christmas Eve outage is another example of a change gone bad that didn't go through a change management process - http://www.informationweek.com/cloud-computing/infrastructure/amazons-dec-24th-outage-a-closer-look/240145533.

 

I then like #2 on impact assessments for larger and more complex environments. We continue to see major disruptions occuring when change impact crosses organizational or logical boundaries and the impact not sufficiently understood.

 

Chuck Darst

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