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Combat cost and quality issues with solution management


David.M.Cartwright_forBlog_200x220.pngDavid Cartwright is the Global Portfolio Lead for HP Software Solution Management Services (SMS).


Enterprise IT often finds itself caught in a catch-22: You want to get the most out of your software investments, but doing so means you’ve got to build a comprehensive skill set around these solutions. It’s difficult to create new business value with a limited budget and staff. HP Software Solution Management Services (SMS) is a service offering designed to operate, maintain and manage your HP software implementations, so that you get the maximum value and your users can leverage the solutions to better meet the needs of the business.


Hurdles to effective solution management

Customers need a cost-effective way to manage their enterprise software solutions, so that they can continuously improve and scale as the business grows. But three significant hurdles can prevent that from happening:


  • Resource constraints. For a solution to operate effectively, staff must devote a substantial amount of effort to support and maintenance on an ongoing basis. But what you really need them to do is focus on your core business, so that they can create new ways to benefit the enterprise.
  • Inadequate solution management impacts quality and lowers solution value. If your staff takes a purely reactive approach or doesn’t have the right skill set or capacity to manage a solution properly, you’re not going to get the most value from it. For example, if a monitoring solution isn’t functioning or cannot adapt to your changing environment, it can’t monitor your applications effectively, which will impact end users, hamper productivity and create risk in ensuring availability.
  • Not delivering continuous improvement. Maturity of a solution implementation, both from a technical and usage perspective, take time and effort. It’s an evolution. You need to continuously improve in order to get the full value that you want from the solution.                                                                                                                                          

These barriers can result in poor solution adoption, unpredictable costs for managing customized and integrated solutions, and reactive support for complex environments, which can negatively affect service levels.


Scenario – An organization challenged to keep track of worldwide assets

Consider a large manufacturing company with worldwide operations. After going through several mergers and acquisitions, its diverse IT infrastructure includes elements that are outsourced to different vendors.


The company wants to lower its overall IT spend, but its assets are scattered over many sites and it doesn’t know what it has. It’s using HP Asset Manager and HP Service Manager, but is not doing so effectively enterprise-wide.


A customer like this has a complex network and security issues that make it reluctant to consider SaaS (i.e. Software as a Service) solutions. It wants to own the solutions (along with the governance, business requirements and so on)—it just doesn’t want to operate or maintain them. In a situation like this, smart application management is going to lower costs and a managed service makes sense because the customer gets:

  • Product experts who are trained and certified
  • Built-in levels of scalability and efficiency
  • Ability to leverage an industry-wide knowledge base

In the case of this particular customer, more effective usage and management of their solutions allowed them to identify a potential $20 million (US) in cost savings.


Simplified management and seamless integration increase productivity, mitigate risk

By providing a single point of accountability to manage and maintain your solution, SMS simplifies your IT operations. Established service levels provide a predictable cost structure, making it easier to budget, while easing internal resource constraints.


Proactive solution management can help you minimize the risk of outages and maintain consistent operations. With some customers we’ve reduced the number of incidents by as much as 20-50 percent.


The SMS team integrates seamlessly with your organization to manage your HP Software enterprise solution, enabling you to improve results, manage costs and devote your resources to developing new ways to meet business demands. Learn more at


Related links:

HP Software Professional Services

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