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Global system integrator uses HP Executive Scorecard to improve customers’ business processes


CSC, a large global systems integrator with business intelligence (BI) experience ranging from manufacturing, healthcare, and government sees IT as the next frontier for big data and BI. Andreas Hufenstuhl, Business Intelligence Solutions manager at CSC, explains that IT—just like the rest of the business—needs figures to measure performance and improve processes. And as a result, CSC is seeing increasing demand from IT organizations for a system based on key performance indicators (KPIs) to improve existing IT processes and IT development. Business intelligence, Hufenstuhl says, is about “controlling processes, actively measuring performance and process improvement.”


Specifically, CSC has found that HP Executive Scorecard provides the potential to create an improvement system for their clients, including the potential to really change their clients’ behavior. This is because they see this product as providing 80 percent of the solution needed by their clients out of the box. This means that customers can immediately start to improve their underlying IT processes, and then the integrator can customize the HP products with the rest of KPIs that the client needs. For example, for project management CSC can drive a complete solution to their clients’ needs regardless of the source system.


To hear more about CSC’s experience in applying BI to its clients’ problems and its experience with HP Executive Scorecard in particular, please click this link.


Related links: The CIO’s game-changing skill: bridging IT and business data

Why keeping score in baseball and IT is more than a single-inning affair!

Solution page: HP IT Executive Scorecard

Twitter: @MylesSuer

About the Author


Mr. Suer is a senior manager for IT Performance Management. Prior to this role, Mr. Suer headed IT Performance Management Analytics Product Management including IT Financial Management and Executive Scorecard.

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