Digital Transformation
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How to stay married... to your customers


Couples big.PNG

I suppose this is really shameless self-promotion. I recorded a podcast with Rob Markey of Bain. Rob is co-author of "The Ultimate Experience 2.0", which is the reference book on the Net Promoter System. You can find the podcast on the Bain site here or on iTunes here. I reference a survey analysis tool that I have blogged abouit in this forum. Search on "I hereby challenge" and you should find it.

Maurice FitzGerald - Customer Experience and Strategy consultant
About the Author


Maurice FitzGerald ecently retired from his position as VP of Customer Experience for HPE Software after a career in hardware, software and services at DEC, Compaq and HP.



Why the marriage is failing for hpe customers. 

In the last 3 - 4 years I have seen many customers migrating from HP itsm to other itsm solutions. What is hpe strategy to keep the relationship going with the existing customers.


Jan 30-31, 2018
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