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Out of the box adoption isn’t enough

MichaelGarrett

I’ve written several posts about how to successfully implement software out of the box and drive user adoption—two important factors in achieving ROI and successful transformations. One of the keys lies in ensuring that you’ve delivered the business case. In working with customers, however, we’ve found that this can often be a difficult journey to map.

 

But what if you had a proven methodology and set of best practices that essentially showed you how to get alignment between stakeholders, deliver the business case, deploy software rapidly with a minimum of customization and increase user adoption? In this post I’ll share some of what we’ve learned about enabling rapid deployment. (For more insight from HP Software Professional Services, see our new ebook ‘Deliver business value.’)

 

Changing the tool is a last resort

In the past we’ve successfully worked with a number of large enterprises (such as Microsoft IT and the Department of Defense) on what we call a directed design approach to IT transformation. In a nutshell, we work with the business stakeholders to find out what pain points the end users are experiencing. We take this information along with the business needs and frame out:

 

  • Project requirements
  • Operating model
  • Processes
  • Tooling solutions

When you approach software deployment using directed design, you’re more likely to be able to adopt software out of the box (and realize the associated benefits of OOB adoption). So when a customer says, ‘Ah, we can’t do this,’ about a particular solution, we’re able to come back and ask, ‘Why can’t you do it, and what do you need in order to do it?’ With this approach you’re doing the work up front to change the business or change the way people are working—instead of configuring the tool. Changing the tool should be your last resort.

 

Repeatable deployment packages

The successes we’ve had with rapid deployment led us to develop HP Software Professional Services repeatable deployment packages (RDPs) with collateral that supports the technical requirements and the process steps to achieve rapid solution deployment, through either directed implementation or directed design. The RDPs include end-user awareness session templates, work instructions and procedures, as well as management of organisational change material such as training guides.

 

We’ve seen companies achieve great success with RDPs—for instance, one of our customers, a human resources and IT service provider in the U.K. was able to consolidate from three service desks to one in four months. The key is in how we bring the technical and process collateral and methods together to deliver greater benefits than simply standing up the tool.

 

RDPs are available for IT service management, IT financial management, business service management, and now application lifecycle management. To learn more, please contact HP Software Professional Services.

 

Related links:

  • Software adoption
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About the Author

MichaelGarrett

Comments
Izaz

I am planning to build a infrastructure with Tools HPNNM, OMW BSM SM OO NA and CSA UCMDB I want to know how to setup. It is better If I get architecture. I have idea on this tools . but need a correct architecture . Please help.

MironMizrahi

Hi Izaz,

 

The short answer is "absolutely". Making sure you have the right architecture will be key to your success. Having said that, designing the optimal architecture requires a thorough understanding of your requirements, current and future needs & plans, network topology, use cases and enterprise standards to name a few. I would recommend you engage an HPSW Professional Services solution architect to help you design it. Reach out to your HPSW or HPSW PS representative and I am sure they will be glad to assist.

 

Miron

MichaelGarrett

Thank you Izaz,

 

You may also find this paper helpful: A journey to predictive service operations.

 

Michael

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