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Re: Taking small steps today on the IT performance management journey

MylesS

Mark,

 

Thank you for the kind and astute words.

 

Myles

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About the Author

MylesS

Mr. Suer is a senior manager for IT Performance Management. Prior to this role, Mr. Suer headed IT Performance Management Analytics Product Management including IT Financial Management and Executive Scorecard.

Comments
meimer1962

Myles,

 

I do agree that it is difficult to fix what you cannot measure.  I also agree that some sort of strategy should be put in place even if it is very high level.  Everytime I join a new organization my strategy is Transform, Run, Grow.  First I must transform the current staff, processes and technology to meet the basic service needs of the organization.  Secondly I start to create a high performing process driven organization to help the business run efficiently. Thirdly I start to work with the business on growth areas and how IT can help enable their business units.

 

You do need to start at version 1 and then start to move on to version 2, 3 and 4 with continuous improvement methodologies.

 

Great article and worth the read.

MylesS

Mark,

 

Thank you for the kind and astute words.

 

Myles

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