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The top 3 conversations from HP Discover


michael-garrett2.jpgEarlier this month I was in Las Vegas for HP Discover, our big semi-annual conference. On trips like this, I’m with customers from morning until evening, listening to IT leaders and hearing about their current challenges and working with them on solutions.


This time around I noticed a change in my conversations with customers. It’s as if we’ve reached a tipping point with the volume and connectedness of solutions that HP Software is now offering. So customers who may been siloed in the past are seeing solutions going across big data, mobility, security and the ITM portfolio, and they’re seeing the 1+1=3 benefits they get from this. What’s also striking is the relevance of these solutions to our customers—we’re solving real-world problems that basically no one else can solve.


When I look back on the conversations, these are the three highlights that stood out for me:


1. Consumption models

Customers are really starting to look at how they want to consume software and they’re reaching a new level of sophistication in their decision making. The IT leaders I’m talking to understand that it’s not as simple as turning everything over to SaaS. Instead they’re taking control of their consumption models—understanding them and realizing one size doesn’t fit all. Instead, customers are mixing and matching:


  • SaaS: This is the right answer for certain environments involving particular tools and solutions.
  • On-premise: There are environments where for integration needs, regulatory/compliance reasons or strategic advantage they need to keep it within their own organisation.
  • Managed: This is the hybrid. Customers want someone else to own, manage and control it. They don’t want to have to monitor and upgrade it, but they want to own the solution.

Customers may decide to run some things in SaaS, others they’ll keep completely owned on-prem, and with others they’re going the managed solution route. By making savvy, strategic decisions around consumption they’re getting maximum flexibility, meeting their compliance goals and achieving the most cost-effective solutions at the same time they’re minimizing staff retention and training issues. Lastly, they’re keeping those things that give them business advantage in-house.


2. Management complexity

IT leaders may be embracing new consumption models that enable a new style of IT, but they’re also seeing an increase in management complexity. Their business customers are consuming services from different places: Maybe some LOBs are getting platform services from a third-party cloud vendor, others are going out and buying a SaaS solution for a marketing application. In many cases they’re not even telling IT. And the IT organisation is suddenly realizing they have this proliferation of IT services provided to the business that are not under their management or control.


The customers I’ve been talking to realize they have to completely change the way in which they provision IT and make IT available to their business clients. They need to keep control and manage the quality and consistency of delivery within their environment. Nearly two years ago we launched our Service Integration and Management solution, SIAM, precisely because we saw this coming. Now customers are grappling with these issues and realizing that the challenges of multi-supplier integration, management and governance are incredibly relevant to them.


3. A game-changing, new style of IT is for real

Kevin Bacon opening the keynote was a great—and unexpected—moment. But he was more than just a celebrity appearance. I think he effectively visualized for people the way in which the world is changing and how the new style of IT fits into this new world. He really brought it to life.


So we’re no longer at six degrees of separation. The volume, velocity and variety of data bring it closer to 4.7 degrees. But big data is more than just analytics. What we’re also seeing is that everything in IT needs to change to keep up with the volume and complexity of data being produced. This means the compute power and the storage power and the software management power all need to scale up to meet the challenge.


At HP we’re already experiencing these effects. Take Project Moonshot servers, for instance: Moonshot completely changes the compute power that can be made available on a low-cost, low-footprint, low-power usage basis. We’ve already embraced many of these solutions in-house. All 300,000 pages of for instance are powered on the equivalent of 12 light bulbs. So on one household’s worth of light bulbs we’re powering the entire web site. You talk about a game-changing, new style of IT. It’s real. It’s already here.


Learn more about HP Software Professional Services.


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