Array Accelerator Replacement

[Arthur Kao]

Recently we've been getting the error below:
SLOT 0 Smart Array 5i Controller ERROR REPORT:

Array accelerator status:
Permanently disabled
Warranty alert
Array accelerator parity write errors: 1

I notifed HP, however they said they do not know what piece they need to bring for the replacement . I suspect they need to replace the whole controller. Is that so?

Thank you.

A.K

[sandeep_raman · Accepted solution]

Hello Arthur,

ROM update on the 5i card before planning a replacement incase its not done yet?

SRH

[Arthur Kao]

Updated firmware to v2.68, same error.

[sandeep_raman]

Order 228510-001.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00329917&jumpid=reg_R1002_USEN