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CommandView EVA 8.00.02.080909 freezes

AB2AB2
Advisor

CommandView EVA 8.00.02.080909 freezes

I use CommandView EVA 8.00.02.080909 for my EVA 4000 array. It was installed (updated) in November 2008 by HP engineer and worked fine during November and December. But in January it starts hanging when I try to use it. I can login (locally or via network) and then all I can see is just screen with 3 blank frames or just "EVA Storage Network" and my array that is impossible to expand further.

Reloading "HP Command View EVA" and "HP EVA Performance Data Collector" services does not help - the services just refuse to start. But after reloading the whole server (Windows 2003 R2) Command View starts working as it supposed to do. But in few hours it died again.

Please, can anybody explain this behaviour and give some advice?
8 REPLIES
Steven Clementi
Honored Contributor

Re: CommandView EVA 8.00.02.080909 freezes

What XCS version is running on the EVA?

I've seen this happen whenre there is an EVA4400 involved. The f ix for me was to upgrade the XCS... but you have a 4000. Not sure if this applies.


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
AB2AB2
Advisor

Re: CommandView EVA 8.00.02.080909 freezes

Sorry, I do not know what is XCS :(
Steven Clementi
Honored Contributor

Re: CommandView EVA 8.00.02.080909 freezes

XCS is the software that runs on your EVA. It is wht makes your EVA "go".


Reboot the server, log into command view and check the initial page that comes up when you click on your EVA. There should be a vield that has the XCS version.

You can also get the version form the front OCP.

Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
AB2AB2
Advisor

Re: CommandView EVA 8.00.02.080909 freezes

I have this:

Type: HSV200
Version: 6200
Software: SR1142xc3p-6200

Is it modern enough? The software was upgraded in November 2008 too by HP technician.
fh-djb
Advisor

Re: CommandView EVA 8.00.02.080909 freezes

I don't know if this is coincidence or not, but this issue seems to clear up for me after I delete all browsing history in IE 7.
AB2AB2
Advisor

Re: CommandView EVA 8.00.02.080909 freezes

No, it helped not :(
McCready
Valued Contributor

Re: CommandView EVA 8.00.02.080909 freezes

You might want to check your browser settings per the documentation - that can also result in a blank screen after login.
check out evamgt.wetpaint.com and evamgt google group
AB2AB2
Advisor

Re: CommandView EVA 8.00.02.080909 freezes

No, I tried different browsers (IE6 and 7, Firefox) on different computers - always the same. Something wrong with the CommendView service itself.