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тАО02-19-2005 10:45 AM
тАО02-19-2005 10:45 AM
I normally wouldn't do a duplicate post, but I *desperately* need answers to my questions!
Purchasing person in my department bought some 18GB drives from the cheapest possible reseller. Every single one of the drives comes up as unsupported after I insert it into the AutoRAID.
I don't want to "force include" the disks.
I'd like to make sure that the disks really are unsupported, and that the problem is not in the AutoRAID. I'd like to be able to go to my boss and tell him "Look, we got cheated by the reseller. These hot-swap modules do not have the original disks in them!"
Does anyone know where I can find a list of disk models supported by an AutoRAID 12H array?
I'm not talking about the hot-swap module model numbers (A3713A, A3714A, etc). I'm talking about something that has the actual disk model numbers, such as Seagate ST39204LC.
Or, is there any way to match up the hot-swap module S/N with the disk's S/N or model number? Again, I suspect that these hot-swap modules have been put together by the reseller with the wrong disks in them.
Also, just so that I cover all my bases...
By any chance, is there more then one model of AutoRAID 12H array? How can I be sure that my 12H really does take 18GB drives, and isn't limited to something like a 9GB drive?
(Yes, I do have a 12H and not a 12. I am running the latest controller firmware: HP62).
Has anyone else found themselves in a similar situation? Any tips on how to avoid buying unsupported drives in the future? Maybe recommending a trusted (and value priced) reseller?
Solved! Go to Solution.
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тАО02-19-2005 11:36 AM
тАО02-19-2005 11:36 AM
Re: Desperate for an answer: AutoRAID 12H disks
http://h200001.www2.hp.com/bc/docs/support/SupportManual/c00269878/c00269878.pdf
http://h200001.www2.hp.com/bc/docs/support/SupportManual/c00269878/c00269878.pdf
and if you need to upgrade the firmware, this document should get you on your way.
http://h200001.www2.hp.com/bc/docs/support/SupportManual/lpg28366/lpg28366.pdf
Hope this helps.
B
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тАО02-19-2005 11:51 AM
тАО02-19-2005 11:51 AM
Re: Desperate for an answer: AutoRAID 12H disks
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=33733&prodTypeId=12169&objectID=lpg67022
So maybe not a firmware issue. I'll look further.
B
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тАО02-19-2005 01:09 PM
тАО02-19-2005 01:09 PM
Re: Desperate for an answer: AutoRAID 12H disks
I wrote a small howto for this as I often need to do this for a friends' netapp filer. (he buys the disks of ebay)
http://justblog.blogdns.org/netzwerk/stories/1306/
I've done this at least 20 times by now, so I'd say it works :)
caveats:
You will definitely need a freebsd host for this, unless You know how to set scsi mode pages via hp-ux's /dev/rscsi (I do not :-) )
it is in german, but the commands of course arent - read over it, if You want to try it, I can translate it for You tomorrow.
Also there's a collection of low-level scsi tools for windows at some website, but I do not have any indicator on it's name or how I found it. My advice would be the BSD camcontrol method, though I of course won't take responsibility for it :))
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тАО02-19-2005 09:41 PM
тАО02-19-2005 09:41 PM
SolutionThis may be why you are getting the unsupported message, as they may not have HP firmware
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тАО02-20-2005 06:41 AM
тАО02-20-2005 06:41 AM
Re: Desperate for an answer: AutoRAID 12H disks
This is one reason to be involved in the process yourself if at all possible. At my last company, we were able to exclude Purchasing completely when it came to non-desktop IT purchases because they don't have the know-how. Management always waited until the last minute, so we were always scrambling and couldn't afford the inefficiency.
In my experience with resellers, if it seems too good to be true, it probably is. I had a similar experience to the one you have (only with a Model 12 and they were sold to me by a reseller I trusted at the time--but ceased to shortly thereafter, after several bad experiences in a row).
I've had good experiences with some of the San Diego-based resellers (such as Stack and Star). But it really comes down to finding a sales/technical team at the reseller that you *trust*, in my opinion/experience. No reseller is wholly trustworthy or untrustworthy. Either find an individual whose technical expertise you trust implicitly (I found one and followed them from company to company) or learn it yourself, I guess.
HTH,
Mic
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тАО02-20-2005 10:48 AM
тАО02-20-2005 10:48 AM
Re: Desperate for an answer: AutoRAID 12H disks
2 are HP 18.2GB A 80-F309
2 are HP 18.2GB C 80-H008
1 is a Seagate ST318404LC
So only the ST318404LC ought to work. It has firmware HP04 on it... I'll guess I'll give it another try.
As far as the block lenght - all other drives in the RAID array currently have 512 byte blocks.
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тАО02-20-2005 02:23 PM
тАО02-20-2005 02:23 PM
Re: Desperate for an answer: AutoRAID 12H disks
Maybe You can obtain and upload the hp-supported firmware?
Sending the disks but would still be the better choice. :/