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EVA 3000 restarting

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daanj
Advisor

EVA 3000 restarting

Hello
Our EVA3000 both controllers restarted for the 3rd time in the last 2 months. Without any previous warning.
In logs I've found entry from just before restart. 5 times the same info and then reboot.
What can it be?
9 REPLIES
Johan Guldmyr
Honored Contributor

Re: EVA 3000 restarting

Hey!

Well that .txt only said that there were some dropped frames.
Probably because the controllers tried to send frames to each other but the other one was down, or something like that.

What does it say in the termination event log?

That is probably more interesting than the controller event log - although you should be able to see the termination code in there.

Do they both restart and then come back up fine? No errors in Command View?
daanj
Advisor

Re: EVA 3000 restarting

In fact it looked like this, attached docs
daanj
Advisor

Re: EVA 3000 restarting

and second doc
Johan Guldmyr
Honored Contributor

Re: EVA 3000 restarting

04080582 - last gasp termination - in termination log
0400031c - hsv100 terminated due to unrecoverable event .. initiated via the SSMI. - in controller event log

An HSV100 controller has detected loop receiver failures. Interesting.

Looks like it starts with some disk timeouts and then it reboots.

It would be nice to see the termination code (maybe you can get it by clicking "more details" on the termination on #42.

Maybe that would tell us more?

In the controller event log, the first errors on the 15th about disk timeouts, does the more details say which disk? Always the same?

Do you still have a contract on this?

Just based on the timeouts it could be a disk not playing nice, io-module problem, firmware?, or whatever really.
Víctor Cespón
Honored Contributor

Re: EVA 3000 restarting

Can you get the full Controller Event log compressed and uploaded here?

View events - controller event log - get log file
daanj
Advisor

Re: EVA 3000 restarting

Logs attached
Víctor Cespón
Honored Contributor
Solution

Re: EVA 3000 restarting

EVA3000 Firmware 4100

2011-feb-21 06:04:22 EVA shutdown
2011-feb-21 06:24:16 Restart
2011-mar-15 02:58:20 Controller 32ec restarts
2011-mar-15 03:11:01 Controller 32e0 restarts
2011-mar-15 03:11:15 Both controllers up
2011-mar-15 03:11:17 32e0 Termination code: 0x04080582
2011-mar-15 03:11:18 32ec Termination code: 0x420c0184 (TC:0x420c0184 (*Unknown build context received in remote SCSI MFC build routine.*));

Installed Command View 9.3 recently?
If yes, open a case with your local HP support. I cannot publish more details on a public forum.
daanj
Advisor

Re: EVA 3000 restarting

Yes, CV 9.3 is there for about 1,5 month now. We don't have HP support anymore.
If its not public information maybe You can send some more information about reason or if it can be fixed to daan1@wp.pl
daanj
Advisor

Re: EVA 3000 restarting

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