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EVA 5k controller reboot every 5 days

reneguy_1
Advisor

EVA 5k controller reboot every 5 days

Hello,
We have EVA 5k/VCS 3.028. Since about 20 days, "both controllers have begun booting" every 5 days!! (it seems that ctrl want to resync).
Any suggestions?
Thanks
5 REPLIES
IBaltay
Honored Contributor

Re: EVA 5k controller reboot every 5 days

Hi,
can you send the controller and termination logs pls
the pain is one part of the reality
reneguy_1
Advisor

Re: EVA 5k controller reboot every 5 days

Hi,

There is nothing in the term log when the reboot occurs. But, ctrl A has failed twice (26/05 and 19/08) with "Excessive correctable errors have been seen in cache memory".

Feel free if u need more info.

Guy
IBaltay
Honored Contributor

Re: EVA 5k controller reboot every 5 days

i cannot download the file, but nevertheless
a) the controller firmware 3.028 was innactivated in march this year, so if you want to be on the supported you should upgrade it to the 3.110 (it can be done online)
b) if the controller resync occurs on a regular basis it can be caused by the memory exhaustion while getting the vdisk info (e.g. by the RSM, BC applications). It was fixed in the 3.1x version of the controller firmware
the pain is one part of the reality
IBaltay
Honored Contributor

Re: EVA 5k controller reboot every 5 days

here is the online firmware upgrade doc:
http://h71028.www7.hp.com/ERC/downloads/4AA0-9102ENW.pdf
the pain is one part of the reality
reneguy_1
Advisor

Re: EVA 5k controller reboot every 5 days

Hello,

Thanks for your reply.

I think that we are going to process firmware upgrade.

Guy