EVA 8000 Frequent Drive Failure

[Armin Norouzi]

Hi,

In the past 5 days, we have 4 failed drives. We have an EVA8000 with 300GB FC drives. Can you guide me to find out its root cause please. We are very worried to have multiple disk failures and data loss.

Regards,
Armin

[Prokopets]

Hi!
Have you looked in logs, checked temperature? What configuration do you have?

Regards,
Philipp.

[Thanga_1]

You may need to log a case with HP and provide logs for full analysis to fix this issue.

[cjb_1]

What firmware levels are you on?
Moving to 6220 (on 8100) really improved the failure rates on ours.
BTW, 3 in less than one day was the best we had!

[Víctor Cespón]

Get HP to check the Controller event log, or attach it compressed here. We must check the events before each drive failure to see if they were having internal errors or it was due to trouble on the loops.

In one recent case a customer had several disks failed on a few hours because they were perforating the floor nearby and the vibrations cause unrecovered read errors on multiple drives.

[Armin Norouzi]

Thanks you vcespon,

I attached the controller event logs.

Best Regards

[Prokopets]

vcespon, how do you read command view logs?

[Torsten.]

HP Support has some special internal tools for reading and analyzing the logs.

[Prokopets]

Torsten, i know, but vcespon has no HP logo near his nickname so i thought that there's some kind of tool for external use :)

[Torsten.]

Only the forum moderators have this logo ... wait for his response and ask the official support meanwhile.