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EVA Comand View v.9.2 install problem - hanging

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Tsvetan
Occasional Advisor

EVA Comand View v.9.2 install problem - hanging

hi,

Did somebody experience such problem with EVA Comand View v.9.2 install/update– after confirming language the installer stops /hangs. I’ve try to kill all the windows processes and services, with the idea to prevent any incompatibility but the same issue appears.
11 REPLIES
Torsten.
Acclaimed Contributor

Re: EVA Comand View v.9.2 install problem - hanging

AFAIR the installation takes some time, maybe 20 minutes or something, sometimes there are no changes on screen for a long time - be patient.

Hope this helps!
Regards
Torsten.

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Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

But I am waiting every time more than 20 min. Nothing changes.
Víctor Cespón
Honored Contributor
Solution

Re: EVA Comand View v.9.2 install problem - hanging

Any error message? "XFSecurity installation has failed" maybe?

There was another version of Command View installed there before?

Try to perform some cleanup and try again, see attached TXT
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

NO error messages - nothing. In the log-success ...success, user canceled (when after hour I stop the install).
At the moment I am doing last restart up to your attachment. Lets see...hope it works
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

nothing changed- again the same :(((((((((
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

OOOOO I was to hurry - IT WORKS!!!!!!!

THANK YOU!!! :)))
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

but now at 80 % - "XFSecuryty instalation has failed."
Víctor Cespón
Honored Contributor

Re: EVA Comand View v.9.2 install problem - hanging

The account from where you're trying to install the Command View has any non-english character on the name?

í à à è or something like that?

Try logging in with "Administator" or something simple.
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

just normal english alfabet, but the keyboard is strange ... I am using eng, but the default is belgian
Tsvetan
Occasional Advisor

Re: EVA Comand View v.9.2 install problem - hanging

I create new user "admin" - the same error.
Víctor Cespón
Honored Contributor

Re: EVA Comand View v.9.2 install problem - hanging

I've ran out of known problems. You'll have to open a case and let the people developping Command View see the logs.