EVA HSV100 Controller battery LED status still RED

[Md. Minhaz Khan]

Dear all

In our office Our Shared storage EVA3000 (HSV100) controller battery was damaged. Then we have replaced the bad battery with a new one but controller battery alarm LED still blinking RED. What can we do now? We follow the following procedure to replace batteries:

1.)we have replaced when the conntroller is POWER ON.
2.)we have removed both bad battery assemblies and then insert new one.
3.)After replace new battery pls wait two minutes,but from OCP we have found battery LED still green

We have check fault LED of the controller and found it was OFF.

We also try another good battery pair but battery led status still RED.

Is there is problem in the controller,if problem how can we trace it.We have already check from EVA command view but found controller status is good

we also power cycle controller but no works.

Please help me.

Thanks
Minhaz

[Víctor Cespón · Accepted solution]

1) Can you check the status on Command View?
- Charger operational state
- Module 0 operational state
- Module 1 operational state

2) Check the contacts of the first batteries, the ones you removed, for damage. Sometimes the batteries leak and damage the controller contacts. In that case a controller replacement will be needed.

[Md. Minhaz Khan]

Thanks a lot.

"Sometimes the batteries leak and damage the controller contacts"--->I have a query "Why batteries leak? Is there any valid reason or how can we prevent battery leak?


Thanks
Minhaz

[Rob Leadbeater]

Hi,

> We also try another good battery pair

How do you know they were good ?

Did they come direct from HP in sealed packages with an expiry date printed on the outside ?


Cheers,

Rob

[Md. Minhaz Khan]

yes. Battery pair comes from HP

Thanks
Minhaz

[qiyongquan]

i think you'l restart the controller later.

if the battery LED still RED,you'l replaced the controller.

[Md. Minhaz Khan]

Thanks a lot to help me