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тАО05-18-2011 01:26 AM
тАО05-18-2011 01:26 AM
EVA4400 Licence Issues
We have a EVA4400 and the Instant on license has expired.
I have obtained both a permanent and temporary license key but am struggling to apply the these.
I have followed the guidance that accompanies the key but the EVA appears not to accept them.
Can anyone provide any pointers on this or is this a known issue?
TIA.
Paul
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тАО05-18-2011 02:12 AM
тАО05-18-2011 02:12 AM
Re: EVA4400 Licence Issues
What kind of license it is ?
Can you share the screenshot of the error ?
I work for HPE
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тАО05-18-2011 02:50 AM
тАО05-18-2011 02:50 AM
Re: EVA4400 Licence Issues
The License is a CV General License, there is no error, the license just doesn't get applied.
Paul
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тАО05-18-2011 04:53 AM
тАО05-18-2011 04:53 AM
Re: EVA4400 Licence Issues
What is the CV EVA version ?
Is it a FlexLM or Autopas license ?
At the time of installing license,
Remove the "
If you read the txt under the license key in the email itself it also explains this.
When you click on "Install Licenses" button what message are you getting ?
You can also contact the webware team,
https://webware.hp.com/licensinghome/hppwelcome.asp
I work for HPE
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тАО05-19-2011 04:02 AM
тАО05-19-2011 04:02 AM
Re: EVA4400 Licence Issues
You should use the node wwn and not the wwn of the controllers. You don't get any error but your license simply doesn't work.
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тАО05-19-2011 05:00 AM
тАО05-19-2011 05:00 AM
Re: EVA4400 Licence Issues
That's pretty much the symptoms. Only thing is that the WWN is that of the node as this gets printed on the license documentation
Paul
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тАО05-19-2011 05:11 AM
тАО05-19-2011 05:11 AM
Re: EVA4400 Licence Issues
Have you done this ??
1: Only enter 1 licence at a time.
2: When you do the cut and paste of the licence remember to *omit* the
If the above is not clear just keep reading the licence email after the licence key and it tells you the above as well.
Mark...
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тАО05-19-2011 05:22 AM
тАО05-19-2011 05:22 AM
Re: EVA4400 Licence Issues
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тАО05-19-2011 06:03 AM
тАО05-19-2011 06:03 AM
Re: EVA4400 Licence Issues
At this point if you are convinced that you have checked all the info and it is correct and you have entered the licence in the correct way I would go back to HP and ask them to validate / re-issue the licence.
Mark...