Error accessing 9.1GB disks

[Ayman Altounji]

Hi:

We have a Compaq ProLiant 3000R server with two 4.3GB disks (RAID 1) connected to a SMART-2SL controller. Now we want to reinstall the server using four 9.1GB Wide SCSI disks, but can't make them work.

At startup the disks' access leds start blinking and then we get the following message:

1785-Slot 3 Drive Array not configured
No Drives detected

Using the Compaq Array Diagnostic Utility the message is:

SCSI Port 1 Drive ID 0 is not stamped for monitoring
SCSI Port 1 Drive ID 1 is not stamped for monitoring
SCSI Port 1 Drive ID 2 is not stamped for monitoring
SCSI Port 1 Drive ID 3 is not stamped for monitoring
Error ocurred reading RIS copy from SCSI Port 1 Drive ID 0
Error ocurred reading RIS copy from SCSI Port 1 Drive ID 1
Error ocurred reading RIS copy from SCSI Port 1 Drive ID 2
Error ocurred reading RIS copy from SCSI Port 1 Drive ID 3

Then it show there are four phisical disks of unknow capacity. If we put back de two 4.3GB disks they work just fine. Any idea of what may be going on?

Thanks in advance

[Ayman Altounji]

Hello,

this is O.K. Do the following.
1. Put all 9GB Disk in the Server
2. Do a "System Erase", you can Download the Disk
! All Data and Config will be deleted !
3. Make System Configuration (EISA Configuration Disk)
4. Do a Array Configuration, this configures your Drives
5. Do a "Server Diagnostic", this stamps the Disk for monitoring
Ready
or boot with your latest "Smart Start" CD it would do all this automatically, exept 5.

[Ayman Altounji]

Well, I tried that before, the thing is that Server Diagnostics can't stamp a disk the array can't see... I also tried connecting the disks directly to the internal SCSI connector, and also got error messages:

Drive 0 FAILED
Drive 1 FAILED
..

In this case Server Diagnostics did try to test the disks (or disk, I started testing a single one) but anyway all tests failed...

Am I in such a bad luck that all four disks are broken?!?!?!?!?!?!