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Re: FC60 issue (plz help)

 
hvhari
Esteemed Contributor

Re: FC60 issue (plz help)

"UNKNOWN" controller does indicate a HW issue. It could be a dead controller or just a seating issue of the controller. Was this reported to HP Support?

Regards,
Hari

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meekrob
Super Advisor

Re: FC60 issue (plz help)

Hello Hari and thanks for your reply / opinion.

In fact we already logged the case but our environment can not tolerate a downtime.

We've been delivered a new controller so we proceeded by replacing the controller in question and all went fine for a short period (the "UNKNOWN controller" message disappeared for a while) but now we are having the old message once again. I really just need to know what's happening as management always ask such questions you know ;) especially after purchasing new controllers and replacing the old ones.

Could it be the controllers' backplane on which are inserted the 2 controllers and in that case more specifically the 1st upper slot belonging to controller A ?? or could it be a connection / cable issue?How to proceed with the troubleshooting?

In fact im imagining cases as im not too familiar with those FC60 tricks.

 

Any opinion / suggestion is welcomed.

 

Thanks in advance

hvhari
Esteemed Contributor

Re: FC60 issue (plz help)

Issue with seating or the backplane can be isolated only with physical observation. You may check the LED status of the "good" controller and compare this with the controller having issue. There is a reset button available in each controller and you could try reseting the problematic controller. Also have a check on the cables connected to controller ports for host connectivity.

 

 

 

Regards,
Hari

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meekrob
Super Advisor

Re: FC60 issue (plz help)

OK noted. Many Thanks