HELP!CommandView did not work!!

[Adam C.]

Hello everyone.
I'm a junor engineer of storage area field..
And I do need help now, please help me..
Recently I'm trying to install CommandView for my VA7100, but it fails..
when I install, there are some message below:
"Host Agent can not start..."
"OpenDial can not start..."
...
After install complete, I run the C:\sanmgr\commandview\client\sbin\launcher.cmd
and nothing happen.
Then I use browser mode,the java console shows:
"java.secury.certCertificationException:Unable to verify the certificate with root CA"
"107.Java security policies are not allowing access to the database."
"No devices will be shown."
...
but I have had installed the HP certification( under IE)..
Then I press OK button, the CommandView main screen show on,
But the device entry is empty.
When I click "Refresh" bottun, the error message shows again.
"107.Java security policies are not allowing access to the database."
Please help me...
poor Adam C.



system information:
H/W
p3-866 with 512MB
QLogic QLF2200 Fiber channel card
SureStoreE sc10 fiber channel hub
VA 7100 disk array
S/W
Win2000 Server(with SP1)
CommandView 1.0
JRE 2.0
IE 5.0

[Vincent Fleming · Accepted solution]

I'm guessing here... but I just had CV working in a very similar config... I think it's the JRE. I used 1.3, I think - well, it was 1.something.

So, maybe give getting an earlier release of the JRE, and see if it works.

Good luck

[Adam C.]

Thanks for your reply, Vincent.

The JRE version actually is 1.3.1.
(I had installed JAVA Plug-in 1.3.1)..
Would you kindly tell me,what will the normal screen to be?

I mean, when you execute lauch.cmd, the cmd screen suddenly appear and disappear, then the CommandVeiw main screen shows, is it right?

and, to run CommandView, the JAVA plug-in is the necessary part or not?

what is Host Agent and Opendial?

adios amigo..

Adam C.

[Adam C.]

it's the detail message when installing process:




preinstall ***************************************************
Checking for previously installed components...
No dial_nt_au.jar update
copy 1 file
No sgway_nt_au.jar update
copy 1 file
"Executing preinstall: install_nt_dial_au.bat..."
Checking for OpenDIAL...
No OpenDIAL running...
"Finished preinstall: install_nt_dial_au.bat..."

"Executing preinstall: install_nt_sgway_au.bat..."
No SCSI Gateway preinstall process nessary.
"Finished preinstall: install_nt_sgway_au.bat..."

stop Hostagent **********************************************
Checking for HostAgent...
HA_FAIL: No HostAgent running.

***********************************************
"HostAgent" install completed
.
stop OpenDial ***********************************************
.
Checking for OpenDial...
OD_FAIL: No OpenDial running.
.
stop HostAgent ***********************************************
.
Checking for HostAgent...
HA_FAIL: No HostAgent running.
.
Now Spawing "hp commandview sdm" Installer...
.
start HostAgent ***********************************************
.
starting HostAgent...
HostAgent service is starting
HostAgent service can not started
.
system error
system occur 1067 error
process exception terminated
.
Allowing 1 minute for HostAgent startup to complete...
.
.
start OpenDial *************************************************
.
Starting OpenDial...
service name is invalid
.
for more information, please input NET HELPMSG 2185
.
start armdiscover ***********************************************
.
Starting armdiscover...
Error occurred during initialization of VM
java/lang/ClassNotFoundException: sun/ip/ByteToCharMS950
#################################################
.
"hp commandview sdm: install completed
.
#################################################
.please press any key to continue

[Vincent Fleming]

I just checked - I used JRE 1.2.2... here's where you can get it: http://java.sun.com/products/jdk/1.2/jre/download-windows.html

From those messages, it sure looks like it's failing to install properly. Try installing 1.2.2, and try it again. Let us know how you make out.

Good luck

[Vincent Fleming]

Sorry I didn't answer your direct question...

When you launch CV, it will open a browser (IE) and display a base page that looks a lot like TopTools.

...and yes, the JRE is required.

I hope this helps.

[Adam C.]

Thank you Vincent.
I'd a call from HP local engineer, and below is his words:

HELLO !
There is a same case like this ,"Command View VA SDM V 1.0 is not ready for localized OS support".

by the way, I'm from Taiwan, use Traditional Chinese version of Win2000. and "a same case" mean a Japanese client's response.

see you

Adam C.