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HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

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HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi all,
New to the forum, so thanks for taking the time to read this.
I recently bought an ML 110 ProLiant G6 server, with 8gb of RAM and 4TB of HDD (4 x 1TB).
I installed the P212 RAID array controller along with the 4 port SATA cable to connect to the 4HDD.
On booting up the server it seems that the RAID controller card is detected, but it won't see any of the HDD's, nor when I press f8 will it allow me to access the RAID card when it's flashing "initialize".
I called HP and they suggested that the P212 card is faulty, perhaps it is, but I'm not convinced.
I checked that all the discs were fine by connecting each to the onboard RAID controller card and each of the discs were detected fine.
So I know the HDD's are good.
What am I doing wrong? Is it a simple case of the P212 being faulty or is there something more obvious? The fact that I can see the P212 listed in the systems BIOS worries me a little.

Any suggestions, tips, I'd be really grateful.
Cheers
Stevie
21 REPLIES
Andras Ordogh
Valued Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

hello Stevie,

so you have ml110g6 + p212 + 4 port cable kit

if you press f8 in Smart array you can enter the ORCA, and you can choose create or view logical drive. if you cannot see any hdd there is something wrong: raid controller, hdds or cable.

because you have 4 hdds, i think there is no hdd problem. so cable or p212.
is there any bbwc / additonal memory on the controller? on the bios boot, there is some message in smart array?

andras

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi Andras,
Thanks for replying.
I couldn't get into ORCA via the F8 key when the P212 card was initialising, it simply wouldn't let me do it, then it wanted to boot to a PXE network boot.

All the HDD's are working fine (4) as I connected them all upto the internal onboard raid controller, and all were detected, so I know it's not the discs.

So it either has to be the 4 port cable, but the thing with that is that even when I disconnected the 4 port cable from the P212 card I still couldn't access the ORCA from the card by pressing F8.

I'm a bit baffled, just as an afterthought, with regards to the 4 port cable, there is an additonal thin cable attached to it, which has a 16 pin connector on it which connects on to the back of the P212, and at the other end it has a 2 port pin connector.

What is this for? Do I need it for the RAID controller?

All help gratefully received, I'm tending to thing that the RAId card is knacked, but how often to RAID cards go bad?

Cheers
Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Puzzling...

Did the card come with an install guide? Maybe there is something you need to set in the BIOS (not the Card's)?

If it does not even allow you into the firmware via F8 (does it show that message to press F8?) -- then it is likely either there is somethingin the Server's BIOS or the card is faulty.

I'd still go a once over on the documentation if you have it.
Hakuna Matata.

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi there,
Yes, very puzzling.
I'm not prompted to press F8 anywhere at all.
When I go into the system BIOS, the BIOS see's the card no problems, but it simply won't let me do anything with it.
All 4 HDD's are detected with the onboard array, so I know it's not the disks.
I can't press F8 and that prevents me getting to the ORCA, the systems BIOS won't let me modify or alter any of the settings to detect and install the 4 HDD's...it's a very basic BIOS if I'm being honest.
I've had problems in the past with HP servers and array cards, mainly with the P400 card, but this one has me stumped.
I have done everything that most people on here would likely do, i can only assume that the card is faulty, but as I said above, it just doesn't sit right with me.
Thanks again
Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

I have a P400i but it is on an Integrity hardware. And it is administered differently.

Maybe on Windows it is not F8? Maybe F9 or CTRL-A or CTRL-P? Suggets you check the docu man.
Hakuna Matata.
Tim Nelson
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

During boot there is a Array initialization message and to configure.

if you see no messages during boot and only an HP logo, then hit the space bar during the HP logo. you should then see all the io card init messages and possible prompts.

at least this is the way it is on the DL3/5xx series proliants.

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi and thanks to everyone, I've came in this morning and I've tried all the possible key strokes/combinations - but all without success.

I'm suspecting that the RAID array card is faulty, even though the systems BIOS can see it, it simply won't let me manipulate or alter the cards's configuration.

I had a look at the cards docu, and it's all very 'bland' - a very basic setup process, nothing which states "you should do this" in the event of this not working.

I think I will need to get a replacement RAID card.

Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

How about - Try reseating or move card to a diff PCIe slot?
Hakuna Matata.

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

I have both the ML 110 and ML 115 servers. It's been awhile since I set them up, but if my memory serves me right, I had the same problem not seeing anything about the RAID card during boot. I had to go into the BIOS and set the BIOS to boot to the RAID card as opposed to booting from the 1st SATA HD. Once I did this I finally saw the F8 message during the boot and was able to access the RAID setup and create the type of RAID I wanted.

HTH
Glenn

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi all, just a quick update

I received the new Raid card and 4 port cable, attached everything up, booted up the ML110 and when it got to the initilising the RAID the P212 it thought about it for a little bit longer, more than what it had been doing yesterday, then it basically said the same thing..."no logical drives" and started going round on its loop the loop!

I went into the BIOS as Glen states above and under the boot sequence, I put HDD first, and was able to expand this and in there was the P212 card listed and the onboard RAID controller, so I promoted the P212 and disabled the onboard raid, then rebooted the server - nothing happened, so I'm at exactly the same point I was at yesterday :(

I'm still at no point at all prompted for an F8 to get in to the new RAID cards BIOS, nor any other key stroke is letting me get in to it.

There is no way that 2 RAID cards are faulty, so there has to be a compatibility issue or something that this server simply doesn't like.

Has anyone got any ideas that can help take me forward with this?

Many thanks
Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Man... puzzling puzzling puzzling...

Have you tried the CArds on different slots or even on a different server?
Hakuna Matata.

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

After doing a Google search, I found 3 recent posts with people having similar issues with the same server and array. Some said that updating the BIOS off a flash drive to the newest version worked. Others said they hadn't installed the proper cable to the array card. Check out the posts and maybe something they did might work for you.

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/Proliant-ML-110-G6-will-not-boot-off-HP-Smart-Array-P212/m-p/4726832#M107810


http://h30499.www3.hp.com/t5/ProLiant-Servers-Netservers/SOLVED-How-do-I-configure-a-ML110-G6-with-a-Smart-Array-P212/td-p/2301434

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/ML110-G6-raid-functions/m-p/4588638#M100248

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi Glen, hi all,

thanks for the further replies.

The only solution I can see from the links (as I do have the right 4 port cable, I confirmed this with my reseller and HP via the phone)

Is to do what the guy did via the 3rd link, update/flash the BIOS so that the F8 option becomes available.

How do I do this with a USB stick? I've never done this before, is it easy to do? Any help you can supply me with in achieving this I would be grateful.

Do I boot up the server and set the USB to boot first (obviously) then what?

I think this is my final and last option, as the cables are fine, the HDD's are fine, the system see's the card, it just won't let me do a damn thing with it.

Again, many thanks to everyone for helping me.

Thanks
Stevie

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Stevie,
Here's a link to the updated BIOS that works with the USB key (flash drive): http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3984625&prodNameId=3984626&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-95ff7c2749a3437ea9d068085c

They have the installation instructions there and it looks pretty straight forward. Once you have the USB drive ready you reboot the server and it should boot right from it or at least give you the choice to boot from it. I'm pretty sure the server BIOS doesn't require you to preset it to boot to a USB device.

You also might want to get all the updated drivers for your server while your there so you can install them once you have your Windows server OS running. You should have a list of all the hardware that was installed on the server because they'll list several choices for different server configurations, i.e. like the NIC, video, array, etc.

Hang with it - you'll have that puppy up and running in no time. The first HP servers I setup in the early 2000s I had no issues at all - all running SCSI arrays & drives and took about an hour. The last 3 that I setup with SATA arrays & drives have all had different issues and took me a couple of days of research and trial-and-error to get going. The good thing is you end up learning a lot and you also find that you're not the only one to have similar issues.

Here's a link for all the drivers listed by the different server OS: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3984626〈=en&cc=us&taskId=135&prodClassId=-1&prodTypeId=15351&prodSeriesId=3984625

-Glenn

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Glenn - thanks, I'm not at work now, so I will give it a bash tomorrow and will let you all know what the outcome is.

I suspect this is my last chance saloon! ;-)

Cheers to all

Stevie

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi Glenn,

Well I did what you suggested last night.

:(

When I go to boot of the USB key, I get the message "Rompaq may take a few minutes to get started"

Then I get the message "Command or filename not recognised" Then I get a C:\>

Then nothing.

I tried two different USB keys and I followed the instructions to the letter, I also tried the patch prior to the one that you suggested that I download and install.

What am I doing wrong, I feel like such an idiot, I've had problems with HP servers in the past, but I genuinely don't know what I'm doing wrong.

As always, thanks in advance for any help/advice given.

Stevie

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Hi all,

This is turning in to a saga!

Please ignore my last post, I was being an idiot.

I was able to get the bios update on to a usb key, however the problem is that my existing bios has the latest flash update already on it, so the link you sent me Glenn is already the version that I have on the ML 110.

So I not really sure which way to turn now, other than admitting defeat and sending the server back to the reseller.

I put the card in to another slot, same issue.

The upshot is, is that I have tried everything that all of you have suggested, and the server refuses to play ball :(

Help!!!

Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Not really familiar with the ML series -- specially the ML110 -- are you saying this server has an on-board RAID chip (which is a FakeRAID) and you are adding the P212 true RAID card?

How do you access/set up the On-Board RAID - via BIOS or does it have its own "BIOS"?

If HP's Tech can't figure out what is wrong and why you can't configure the P212 -- then I'd say either insist that HP helps you or return them.
Hakuna Matata.
Solution

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Stevie,

The only thing I can come up with is I remember when I was setting up my last server, I read that HP servers will work with other HDs plugged directly into its SATA ports, but the array cards really only like HP HDs (as well as HP won't provide tech support for other drives connected to their arrays). When I was putting my hardware together for purchase, I read the quickspecs on the array to find the exact HP drives and part numbers I needed which were HP SAS drives. I know this may be a stupid question, but are your drives HP drives? Here's a link to the quickspecs for the P212 array controller: http://h18000.www1.hp.com/products/quickspecs/13203_div/13203_div.pdf

I can't think of anything else. I also agree with Alzhy that you need to call HP and tell them that they need to help you get the array working correctly or your going to send it back. I've found most phone support don't know their products very well or even how to troubleshoot. They read off a computer using the info you give them and most of the time their answer is to replace the part. If they can't help, ask for a supervisor or for your issue to be escalated up to a hardware engineer.

Also while you're waiting, if you haven't done so already, find other tech forums and post your question there. Maybe someone else has had your exact issue and figured it out. I know what you're going through because I had similar issues with HP servers and their arrays (one internal and one was a P410 controller card) just recently. I posted my issues on every forum I could find and between the answers I got and a lot of Google searching and trial-and-error on my own, I finally got both working.

One more thought, did you get a server setup CD from HP? That might have an installation routine that helps with the install.

Hope it works out-
Glenn

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

Guys, thanks for everything, I have finally given up the ghost and have arranged for the server to be returned to the original seller of it.

They will send me out something different, an HP with a raid card already pre-installed.

I simply can't waste anymore time on this unfortunately, it was getting worse by the minute this morning, I flashed the BIOS and then I wasn't even getting the message that the RAID card was initialising, I was just getting a message "1785 - slot 4 not configured"

Then "boot failed"

I tried absolutely everything including speaking to HP, who suggested replacing the entire server...lol...at that point I gave up the ghost and contacted my account manager at our suppliers and have arranged for it to be collected with all the various bits, then I will buy something else, which I know definitely works first time round.

I have spent give or take 3 days on it now, and due to a major server failure over the festive season, I need to get a replacement in and up and running as soon as.

So, thank you all for your help and advice, you guys have been FAR more resourceful than than the bods at HP.

You win some, you lose some :)

Cheers and all the best
Stevie
Alzhy
Honored Contributor

Re: HP ML 110 ProLiant G6 / P212 RAID Array Controller Card issue

We share yer grief man..

Now go buy a bottle of Grand Traverse Semi-Sweet and enjoy/celebrate the efforts!

;^))
Hakuna Matata.