How to reset password on CommandView with VA 7410

[Doug Lucy]

I have to discover the existing configuration on a HP SureStore Virtual Array 7410. I would like to use the web interface for simplicity. I can connect to the web interface using http://hostname:4096/Launcher.html and "see" the VA7410, but when I try to drill down into the VA itself, I get challenged for a username and password. administrator/administrator does not work and the prior SA has left the company. Other than calling HP service, is there any way to reset the password?

TIA

[Sameer_Nirmal · Accepted solution]

Hi Doug,

You can follow this procedure.

Stop the dial deamon using
# HA_Dial_Stop
Make a copy of file "/sanmgr/commandview/server/data/UserDBFile"
Using an editor remove all data in the
/sanmgr/commandview/server/data/UserDBFile leaving a zero length file.
start the dial daemon using
# HA_Dial_Start

Now you can use the default username/
password as Administrator/administrator. Add
users as required, remembering to add a user to the Administrator group.
You will need to add at least one new user to the security database that is a member of the Administrators Group.

[Nguyen Anh Tien]

this problem was explained at:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=626501
pls refer to and solve you case.
Pls buzz me if problem still exist