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ML370 G4 - MSA70

Kensy2
Frequent Advisor

ML370 G4 - MSA70

hi

I got weird problem

Ml370 G4 - P800(latest firmware 5.20 ) attached to a MSA70
When I try to update MSA70 firmware using Firmware CD 8.2 which has firmware for MSA70

"MSA70 firmware flash v2.16 smart component"

but I got the message "MSA backplane needs to be replaced" the point is I already replaced backplane for MSA and still got the same message...

Am I missing something here?

thanks
5 REPLIES
IBaltay
Honored Contributor

Re: ML370 G4 - MSA70

Hi,
check the troubleshooting section for some related ideas pls:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=3355734&taskId=110

and also the service and maintenance section here pls:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3355734
the pain is one part of the reality
Kensy2
Frequent Advisor

Re: ML370 G4 - MSA70

thanks

but any specific idea those are only links not something related with this

IBaltay
Honored Contributor

Re: ML370 G4 - MSA70

are you using the ACU (Array configuration utility) and ADU (Array diagnostic utility):
all the firmwares versions can be accessed via the ACU: (controller, disks, msa 70), coul you check/upload them here pls?
the pain is one part of the reality
IBaltay
Honored Contributor

Re: ML370 G4 - MSA70

here is the msa 70 maintenance and service guide:
http://www.generalmanual.com/Storage/HP-StorageWorks-70-Modular-Smart-Array.htm
the pain is one part of the reality
IBaltay
Honored Contributor

Re: ML370 G4 - MSA70

this is its direct link:
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00860267/c00860267.pdf
the pain is one part of the reality