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MSA fc2012 - SMART error

CMP
Occasional Visitor

MSA fc2012 - SMART error

Good afternoon,

I have replaced a failed hard drive in the MSA fc2012 storage array. It's rebuilt the RAID ok.

I'm now getting the following error in the event log, yet no other errors are showing in the admin portal for the MSA. Does this indicate the drive doesn't have SMART capability?


C 05-20 13:42:07 314 A3714 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 3713, type: 55

W 05-20 13:42:07 55 A3713 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000

C 05-20 13:41:55 314 B1669 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 1668, type: 55

W 05-20 13:41:55 55 B1668 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000

Kind regards

Chris
7 REPLIES
Johan Guldmyr
Honored Contributor

Re: MSA fc2012 - SMART error

Hi,

5D/10 D B HARDWARE IMPENDING FAILURE GENERAL HARD DRIVE FAILURE

http://www.t10.org/lists/asc-num.htm#ASC_5D

this is a predictive error - check condition. Guess it is SMART capable to be able to send those kind of messages.
CMP
Occasional Visitor

Re: MSA fc2012 - SMART error

Thanks for your reply!

A brand new drive predicting failure already. That's great.

Are there any utilities within the MSA to check the actual drive integrity?

Thanks
SUBHAJIT KHANBARMAN_1
Respected Contributor

Re: MSA fc2012 - SMART error

Hi,

Yes SMART feature is enabled. So you are getting those messages.

Can I request you to share the store.logs file?

Please find the procedure,

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=3687115&prodTypeId=12169&objectID=c01907232
Johan Guldmyr
Honored Contributor

Re: MSA fc2012 - SMART error

There is one to verify a vdisk integrity (don't know if there is one to check one specific disk) - you should be very careful with it and only use that if HP support asks you to.
CMP
Occasional Visitor

Re: MSA fc2012 - SMART error

Hi,

Attached is the store.log file.

Please let me know if you find anything interesting.

Many thanks

Chris
SUBHAJIT KHANBARMAN_1
Respected Contributor

Re: MSA fc2012 - SMART error

Can you please confirm when you have replaced the drive at the location Enc 0 Slot 0?

I have seen there are multiple medium errors for the locations with serial number,

S/N: 9QK2QGAW Enc 0 Slot 0

S/N: 9QK0R43S Enc 0 Slot 8

S/N: 9QK0QR57 Enc 0 Slot 2

S/N: 9QK0L6W5 Encl:0 Slot:4

I hope you need to replace these drives one by one.

I would suggest to log a case with HP and proceed.
Johan Guldmyr
Honored Contributor

Re: MSA fc2012 - SMART error

Ouch. Get a backup while you're at it :/