MSA1000 controller continually re-booting

[Louann Duchemin]

I have a pair of MSA1000 controllers that are running version 4.48 of the firmware. We are noticing that they are operational for a short period of time, then they both re-boot. Has anyone see this before and what are the possible causes?

[Pradeep Prabhakaran]

The following might be the common causes
- Overheating due to Environement
- Failure of any hardware component on the controller
- Due to an event from the server/SAN connected to the controller

Please send the following details for further analysis:
- After how long does the unit reboot?
- Does the OCP in front of the controller show any error codes or error messages?
- Status of the LED's in front/rear of the controller
- Does both the controller reboot at the same time?
- How is the controller connected to the Server/SAN?
- Get an output for "show tech_support" through the Hyperterminal. I have attached the file that has the details on accessing the Hyperterminal on Page 15

Regards,
Pradeep

[Cass Witkowski]

Just an update. The backplane was replaced in the MDA1000 and the problem was fixed.

[Louann Duchemin]

So far, with the back plane replaced, this issue appears to be resolved.

Thanks