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MSA2012fc Loses Remote Manageability

ajgersh
Regular Visitor

MSA2012fc Loses Remote Manageability

Our MSA2012fc in Tokyo keeps dropping the SMU ethernet connection on both management controllers.  I am unable to ping either interface from the US (where I am located) or from a local Tokyo server.  To recover, the local admin connects a computer to the MSA serial port and I run the CLI command "restart mc both" which normally recovers the SMU connectivity.

 

I have had this issue several times in the past couple of years.  HP Support recommended that I update the firmware.  I updated it to J201R09 last January but it still loses connectivity intermittently.  Any suggestions other than updating firmware?