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Problem MSA 30 DB + DL560 + SA6400

mynto
Occasional Visitor

Problem MSA 30 DB + DL560 + SA6400

Hi,
We have a problem with MSA30DB connected to ProLiant DL560 G1 by SmartArray 6400. Approximately once a week some of the disks placed in MSA30DB disappear. After restart of server disks appear again but logical drive (RAID 1+0 based on 6 disks) which contains these disks has to be rebuilded. There is no rule on which drive or bus error occur. Below you can see errors from event viewer of Windows 2003:
---------------------------------
Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 9
Date: 6/28/2006
Time: 02:08:06
User: N/A
Computer: HOST1
Description:
The device, \Device\Scsi\cpqcissm2, did not respond within the timeout period.
-----------------------------------------
Event Type: Warning
Event Source: CPQCISSE
Event Category: None
Event ID: 24683
Date: 6/28/2006
Time: 02:14:29
User: N/A
Computer: HOST1
Description:
SCSI bus fault occurred on Storage Box box 0, , Port 0 of Array Controller in slot 2.
This may result in a "downshift" in transfer rate for one or more hard drives on the bus.
-------------------------------------------
We have already upgraded firmware and driver of SmartArray 6400 and firmware of all disks.
SA6400:firmware Rev B, v2.62, Driver 5.70.0.32
Disks 146.8GB:Model COMPAQ BF14687B56, firmware HPB4

Could you give us any advice what we should do to solve the problem ?
4 REPLIES
MarkX
Occasional Visitor

Re: Problem MSA 30 DB + DL560 + SA6400

We are having a similar issue. Have you found a solution?

Thanks,
Mark
Irene Kennedy
Occasional Visitor

Re: Problem MSA 30 DB + DL560 + SA6400

Hi

I was wondering if you managed to get a fix for the above issue as we appear to be having the same issues.

Basil Vizgin
Honored Contributor

Re: Problem MSA 30 DB + DL560 + SA6400

This can be a problem with SCSI cable.
Rita Salim
Occasional Advisor

Re: Problem MSA 30 DB + DL560 + SA6400

Please update to version 2.76A.

http://h18007.www1.hp.com/support/files/server/us/download/26776.html

Updated recommended hard drive firmware list with models that have been experiencing excessive SCSI command timeouts. When one of these drives is present, user will see a POST message recommending he upgrade the drive's firmware. Failure to upgrade may result in the bus down-shifting from Ultra 320 to Ultra 3.