Problem displaying output on MSA1000

[Marcus Schack]

Our cable has a tag on it with the follwoing:

COMPAQ
259992-001
Rev A
10035759

[Marcus Schack]

Do you have access to any other terminal emulators? KeaTerm PowerTerm, etc

[Marcus Schack]

See if you can download a "trial" version and see if it works. If it doesn't then it might point at the cable.

[g700304]

Thanks i will do that and get back to you on the result :)

[Marcus Schack]

Yes.. let me know.

[Greybeard]

Hi have you tried the show tech_support ? Also you mentioned patching the server but not the controller firmware level.

[g700304]

Hi Guys!!!

Thanks for all the suggestion. Finally we found the root cause of this problem. It was due to the bad serial port that our RJ45Z connection. After we used a different serial port, it works fine now.

[g700304]

Thanks everyone