Problem with XCS 5100 and Command View 5

[Larry De Clay]

Hi everyone,
I have a SMA with Command View 5.0 (was upgraded) and everything is fine.
Now I have a new one EVA4000 and it comes with XCS 5031. The EVA was initialized fine without problems.
After I upgraded to XCS 5100 the Command View see the EVA in the left pane, but in the right pane doesn´t appear the properties instead a "404 error".
Then I downgrade the XCS to 5031 again trought the SSSU and the Command View see it correctly.

Somebody have experience with that ?

Thanks,
Larry

[Mustafa Gulercan]

hi;
i had the same problem i think it is a bug for command view.
check the installation directory like following ;
C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV
is there a directory for youe EVA.
if not rename HSV210V500 to HSV210V510

regards;
mustafa

[Mustafa Gulercan]

right click and choose properties at the web page appearing "404 Error".
check the Addrss (URL),be sure it is is really exist.

[Steven Clementi]

Larry:

Did you try restarting Command View? or rebooting the server Command View is running on? Sometimes CV gets confused after a firmware update and needs to be refreshed, more than just the refresh button.


Steven

[Larry De Clay]

Thanks for the answers.

Mustafa, I will try your recommendation.

Steven, I restarted the Command View services and rebooted the SMA but the problem persist.

Thanks,
Larry

[Antony Valderrama]

Hi larry try delete cookies this option funtion for me